Unable to update because of error

Hello,

I can not update from istalled version 7.5.2 to 7.6.0. I get the following message:

An error occurred while updating Woodmart: The package could not be unzipped. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

I tried several times and performed the actions to fix this problem as suggested at the end of the page at:
https://xtemos.com/docs-topic/update-the-theme/

What to do now?

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Hello,

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Go to Dashboard -> Updates and click on Check Again.

5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

Regards

Hi,

Unfortunately this doesn’t help, I still receive the same error message.

Kind regards

Please perform first two steps and send us your admin access so we can check this for you.

First two steps are done, admin access is in the Extra Information area.

We still can’t update the theme on your website, not even manually. Try to increase PHP memory limit on your server because we see the following error at the moment https://gyazo.com/ecbe59ab27b4ac7c7ee72b09b9824c54

Server was already configured according to those PHP requirements of the theme:
memory_limit 256M
post_max_size 64M
upload_max_filesize 64M
max_execution_time 180
max_input_vars 10000
At your request the memory_limit is increased, it’s 512M now. But when I try to update again I still receive the same error and cannot update. Can you try manually now?

Now the manual update mechanism works. So we have updated the theme to the latest version 7.6.

Kind Regards

I noticed, thank you for your support in updating the theme.

Kind regards

You are always welcome. Feel free to contact us if you have any further questions.

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