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Fatal error message class-wc-cart-totals.php

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  • #604699

    Goldenlion
    Participant

    Hello,

    For a few days now I have a fatal error message in the WooCommerce log that has to do with class-wc-cart-totals.php

    It keeps getting the same message, but fortunately the site does not crash completely.
    I have added a txt file with the error description.

    Can you tell me if you can do something about this?

    Thanks in advance for your response.

    Best regards,

    Dennis Gouweleeuw

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    #604803

    Luke Nielsen
    Keymaster

    Hello,

    Please disable all plugins except these ones:

    Elementor or WPBackary
    Woodmart Core
    WooCommerce
    Enable the Parent theme

    Then activate the plugins one by one, checking the issue to detect which one causes the problem.

    Let me know the result.

    Kind Regards

    #613562

    Goldenlion
    Participant

    Hello,

    Sorry for my late reply, I was trying to find out what can cause this fatal error without disabling all the plugins, because it’s a live site.

    Searching for a solution I found a support ticket #524938 of December 27th, 2023 describing the same error as I reported.

    I am not that technical, so I don’t understand most of the other stuff that was provided by radchuk2012.

    The error log is attached. As you can see this is the most recent error message and is exactly the same as I send you before.
    I hope you can help me like you did for the question in ticket #524938

    Thanks

    Best regards,

    Dennis Gouweleeuw

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    #613898

    Luke Nielsen
    Keymaster

    Hello,

    Send me access to the admin panel so I can check the settings of the website.

    Thank you in advance.

    Kind regards

    #613902

    Goldenlion
    Participant

    Hi Luke,

    Thanks for looking into it.
    See the credentials in the extra info
    I have updated Woodmart to 8.0 today

    If I can do anything to help, please let me know.

    Best regards,

    Dennis

    #614310

    Luke Nielsen
    Keymaster

    Hello,

    Can you tell me in more detail what exactly needs to be done to see the error, because at the moment we don’t see any error, the last one was 2 days ago

    Thank you for your time.

    Kind Regards

    #614328

    Goldenlion
    Participant

    Hello,

    Well, that’s just the problem I wrote in my first message to you. I can’t replicate the error on the front end. I only see these error messages in the log and they are not frequent. As you can see sometimes there are days without this error.
    And the shop is not off at that moment too. But when I searched for solutions for this error I came to this previous support ticket (#524938 of December 27th, 2023) with the same error descpription.
    I already tried to delete the last product form the mini-cart as they described, but that didn’t do anything on my site.
    But just when I wrote this I realized, I only tested it as a guest, and just now I tested it as a registred customer and deleted something from my mini-cart…..I didn’t see a critical error message, but the deletion took a while with a spinner and I have a error message in the log immediately.

    I hope you can do something with this information.

    Best regards,
    Dennis

    #614630

    Luke Nielsen
    Keymaster

    Hello,

    Unfortunately, the information you provided does not mean anything to us, since we are still testing it again and do not find any errors. In this case, to receive errors in more detail, you need to enable debugging on your site https://developer.wordpress.com/docs/troubleshooting/debugging/ and also, if possible, include xDebug in the configuration of your server so that the logs are more informative

    Kind Regards

    #614647

    Goldenlion
    Participant

    Hello,

    OK I will arrange that, I’ll come back to you when it’s done.

    Best regards,

    Dennis

    #614652

    Luke Nielsen
    Keymaster

    Hello,

    Okay, we will wait for your response.

    Thank you for your time.

    Kind Regards

Viewing 10 posts - 1 through 10 (of 10 total)