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Fatal error message class-wc-cart-totals.php
- This topic has 9 replies, 2 voices, and was last updated 1 day, 16 hours ago by Luke Nielsen.
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AuthorPosts
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October 13, 2024 at 8:14 pm #604699
GoldenlionParticipantHello,
For a few days now I have a fatal error message in the WooCommerce log that has to do with class-wc-cart-totals.php
It keeps getting the same message, but fortunately the site does not crash completely.
I have added a txt file with the error description.Can you tell me if you can do something about this?
Thanks in advance for your response.
Best regards,
Dennis Gouweleeuw
Attachments:
You must be logged in to view attached files.October 14, 2024 at 11:22 am #604803
Luke NielsenKeymasterHello,
Please disable all plugins except these ones:
Elementor or WPBackary
Woodmart Core
WooCommerce
Enable the Parent themeThen activate the plugins one by one, checking the issue to detect which one causes the problem.
Let me know the result.
Kind Regards
November 19, 2024 at 7:57 pm #613562
GoldenlionParticipantHello,
Sorry for my late reply, I was trying to find out what can cause this fatal error without disabling all the plugins, because it’s a live site.
Searching for a solution I found a support ticket #524938 of December 27th, 2023 describing the same error as I reported.
I am not that technical, so I don’t understand most of the other stuff that was provided by radchuk2012.
The error log is attached. As you can see this is the most recent error message and is exactly the same as I send you before.
I hope you can help me like you did for the question in ticket #524938Thanks
Best regards,
Dennis Gouweleeuw
Attachments:
You must be logged in to view attached files.November 20, 2024 at 4:57 pm #613898
Luke NielsenKeymasterHello,
Send me access to the admin panel so I can check the settings of the website.
Thank you in advance.
Kind regards
November 20, 2024 at 5:16 pm #613902
GoldenlionParticipantHi Luke,
Thanks for looking into it.
See the credentials in the extra info
I have updated Woodmart to 8.0 todayIf I can do anything to help, please let me know.
Best regards,
Dennis
November 21, 2024 at 3:46 pm #614310
Luke NielsenKeymasterHello,
Can you tell me in more detail what exactly needs to be done to see the error, because at the moment we don’t see any error, the last one was 2 days ago
Thank you for your time.
Kind Regards
November 21, 2024 at 4:18 pm #614328
GoldenlionParticipantHello,
Well, that’s just the problem I wrote in my first message to you. I can’t replicate the error on the front end. I only see these error messages in the log and they are not frequent. As you can see sometimes there are days without this error.
And the shop is not off at that moment too. But when I searched for solutions for this error I came to this previous support ticket (#524938 of December 27th, 2023) with the same error descpription.
I already tried to delete the last product form the mini-cart as they described, but that didn’t do anything on my site.
But just when I wrote this I realized, I only tested it as a guest, and just now I tested it as a registred customer and deleted something from my mini-cart…..I didn’t see a critical error message, but the deletion took a while with a spinner and I have a error message in the log immediately.I hope you can do something with this information.
Best regards,
DennisNovember 22, 2024 at 1:01 pm #614630
Luke NielsenKeymasterHello,
Unfortunately, the information you provided does not mean anything to us, since we are still testing it again and do not find any errors. In this case, to receive errors in more detail, you need to enable debugging on your site https://developer.wordpress.com/docs/troubleshooting/debugging/ and also, if possible, include xDebug in the configuration of your server so that the logs are more informative
Kind Regards
November 22, 2024 at 1:28 pm #614647
GoldenlionParticipantHello,
OK I will arrange that, I’ll come back to you when it’s done.
Best regards,
Dennis
November 22, 2024 at 1:33 pm #614652
Luke NielsenKeymasterHello,
Okay, we will wait for your response.
Thank you for your time.
Kind Regards
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