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API connection Instagram doesn´t work

Viewing 15 posts - 1 through 15 (of 15 total)
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  • October 16, 2024 at 10:45 pm #605588

    dirk.haas
    Participant

    Dear team,
    API connection with instagram doesn´t work. A business account in Facebook & Instagram exists and both are connected together. After connection there is nothing to choose. Only the message appears:

    Select your facebook account:

    ← Cancel and return

    Can you please support me. To many hours lost with trying without any solution

    October 17, 2024 at 10:17 am #605702

    Luke Nielsen
    Keymaster

    Hello,

    Send me screenshots of all settings of Instagram that are described here – https://xtemos.com/docs-topic/how-to-setup-instagram-api/

    Looking forward to collaborating with you!

    Kind Regards

    October 20, 2024 at 12:54 pm #606276

    dirk.haas
    Participant

    Hi Luke,
    thank you for responding. As you can see on the screenshots, it doesn´t looks like in your description:

    Regardings Dirk

    Attachments:
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    October 20, 2024 at 12:58 pm #606280

    dirk.haas
    Participant

    …here are the sreens while the process of connecting

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    October 22, 2024 at 9:09 am #606655

    Luke Nielsen
    Keymaster

    Hello,

    Please send access to the Facebook and Instagram so we can check what is wrong there.

    Thank you in advance.

    Kind Regards

    • This reply was modified 1 week, 4 days ago by Luke Nielsen.
    October 22, 2024 at 2:34 pm #606809

    dirk.haas
    Participant

    Hello Luke,
    i cannot send you anything.
    Your Wordfence is blocking

    October 22, 2024 at 2:36 pm #606811

    dirk.haas
    Participant

    next try, her are the access data

    October 23, 2024 at 5:09 pm #607152

    Luke Nielsen
    Keymaster

    Hello,

    It looks like the password is wrong – https://monosnap.com/file/DZhd3bp8cnw0aY9Z5FXui8QjBLJWTj

    Please check how the access works on your side.

    Kind Regards

    October 25, 2024 at 11:48 am #607561

    dirk.haas
    Participant

    Hello Luke,
    sorry it was wrong.
    Here is the PW again

    October 28, 2024 at 12:41 pm #608062

    Luke Nielsen
    Keymaster

    Hello,

    I apologize for the delay.

    Checked the new password and it looks like it is wrong – https://take.ms/rZMsW

    Looking forward to hearing back from you!

    Kind Regards

    October 28, 2024 at 10:29 pm #608215

    dirk.haas
    Participant

    Hi Luke, please
    I don´t know whats wrong. Please try again. I changed it one more.
    Here is the new PW

    October 29, 2024 at 3:20 pm #608442

    Luke Nielsen
    Keymaster

    Hello,

    Did you check those credentials on your side? https://take.ms/NC58j Maybe you use another login?

    Thank you for your time.

    Kind Regards

    October 30, 2024 at 11:54 am #608678

    dirk.haas
    Participant

    Hi,
    maybe the language of your facebook is the problem.
    I tried it on a different browser with the following data and it works as before:

    https://www.facebook.com/?locale=de_DE

    October 31, 2024 at 3:52 pm #609051

    Luke Nielsen
    Keymaster

    Hello,

    After such verification – https://prnt.sc/80RihfG382wL, it shows an incorrect password.

    In this case, could you please make a video of how you have configured all the settings that are mentioned in our article about API connection to Instagram, so our developers can investigate it properly?

    Looking forward to hearing back from you!

    Kind Regards

    November 2, 2024 at 6:20 pm #609455

    dirk.haas
    Participant

    Hello,
    sorry now is getting complicatet. What should i film, what should i do in this video. It is described as the Screen shown at the beginning of that coversation.
    Can we make a phonecall with anydesk oder teamviewer?
    Could you please login into the german platform of facebook ? The logindata are working on every browser her.
    I bought this Template for my customer because of the integration of Facebook.

    It isn´t working.

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Viewing 15 posts - 1 through 15 (of 15 total)