API connection Instagram doesn´t work

Dear team,
API connection with instagram doesn´t work. A business account in Facebook & Instagram exists and both are connected together. After connection there is nothing to choose. Only the message appears:

Select your facebook account:

← Cancel and return

Can you please support me. To many hours lost with trying without any solution

Hello,

Send me screenshots of all settings of Instagram that are described here – https://xtemos.com/docs-topic/how-to-setup-instagram-api/

Looking forward to collaborating with you!

Kind Regards

Hi Luke,
thank you for responding. As you can see on the screenshots, it doesn´t looks like in your description:

Regardings Dirk

Attachments:

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…here are the sreens while the process of connecting

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[Luke Nielsen]

Hello,

Please send access to the Facebook and Instagram so we can check what is wrong there.

Thank you in advance.

Kind Regards

• This reply was modified 1 month, 3 weeks ago by Luke Nielsen.

Hello Luke,
i cannot send you anything.
Your Wordfence is blocking

next try, her are the access data

Hello,

It looks like the password is wrong – https://monosnap.com/file/DZhd3bp8cnw0aY9Z5FXui8QjBLJWTj

Please check how the access works on your side.

Kind Regards

Hello Luke,
sorry it was wrong.
Here is the PW again

Hello,

I apologize for the delay.

Checked the new password and it looks like it is wrong – https://take.ms/rZMsW

Looking forward to hearing back from you!

Kind Regards

Hi Luke, please
I don´t know whats wrong. Please try again. I changed it one more.
Here is the new PW

Hello,

Did you check those credentials on your side? https://take.ms/NC58j Maybe you use another login?

Thank you for your time.

Kind Regards

Hi,
maybe the language of your facebook is the problem.
I tried it on a different browser with the following data and it works as before:

https://www.facebook.com/?locale=de_DE

Hello,

After such verification – https://prnt.sc/80RihfG382wL, it shows an incorrect password.

In this case, could you please make a video of how you have configured all the settings that are mentioned in our article about API connection to Instagram, so our developers can investigate it properly?

Looking forward to hearing back from you!

Kind Regards

Hello,
sorry now is getting complicatet. What should i film, what should i do in this video. It is described as the Screen shown at the beginning of that coversation.
Can we make a phonecall with anydesk oder teamviewer?
Could you please login into the german platform of facebook ? The logindata are working on every browser her.
I bought this Template for my customer because of the integration of Facebook.

It isn´t working.

Hello,

In this case, send me access to the anydesk or Teamviewer. You just need to be online when we will work via any of these tools. Also, you can send your WhatsApp so we can write you when we are ready to connect.

Thank you for your time.

Kind Regards

Hello Luke, ok we try it this way. Here is my Whatsapp:
+4915777090116
Please let me know a littel bit in advance, which time you mean.
I am using anydesk for connecting:
1139791849
thanks in advance…

Regardings
Dirk

Hello,

Please confirm the access – https://monosnap.com/file/3ZSgpSI6gWsBWWA2kvQ6nMnlaF5Fmi. We can wait for you around 2 hours. If you are busy in these 2 hours, we can do it tomorrow in the morning at 9 am.

Kind Regards

ok you are online

please try again

Hello,

At the moment we have such an error – https://prnt.sc/I6J9cC17d6fr

Looking forward to hearing back from you!

Kind Regards

what kind of VPN do you need? it´s a normal connection with anydesk.
Do you need a TCP tunnel?

Hello,

We see that you have not created a business page, and we tried to create it, but Facebook did not allow it and wrote to try later. Therefore, try to do it later, and after you succeed, you need to log your Instagram account with this page in the settings.

https://monosnap.com/file/LlihbggFXJ2y5qiC4bdHm5PBeK0AN4

Then try to connect the theme with Instagram.

Kind Regards

thank you for supporting me, i will try later to create the businesspage and give you feedback

Hello,

Thank you for your time. I will wait for your response.

Have a good day!

Kind Regards

Hi Luke,
i am really tired with this bullshit still not working.
Sorry, but i have a client who pays me for nothing happend.
It is still not possible to create an new page on meta facebook. How many days should i wait until the message dissapears: you have created to many pages? there isn´t create any page…

How many weeks should i wait until this conneting is established?

I must create a shop, not a facebook connection.

Hello,

Unfortunately, we did not encounter a similar problem with Facebook, but we found an article with a similar problem, maybe it will be useful to you – https://digitalmarketingskill.com/created-too-many-pages-on-facebook/

This is something with your account of Facebook and until the business page is not created, Instagram will not work.

Kind Regards

Hi Luke,
after adding a page it still not working. Can you please connect again over Anydesk?
Regardings
Dirk

Hello,

The developer’s team tried to connect but you are offline. Please clarify when you will be online for connection.

Thank you for your time.

Kind Regards

please try again
thank you

[Author]

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