Privacy policy error on e-commerce pages

This topic has 7 replies, 3 voices, and was last updated 3 weeks, 1 day ago by Artem Temos.

Viewing 8 posts - 1 through 8 (of 8 total)

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October 21, 2024 at 5:36 pm #606578

walidmoujib7
Participant

Good morning
I notice this error (see image) only on the e-commerce pages, for the privacy policy I use the Iubenda service. How can I solve it?

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October 22, 2024 at 1:42 pm #606776

Hung Pham
Keymaster

Hi walidmoujib7,

Thanks for reaching to us.

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Regards,

October 22, 2024 at 5:37 pm #606878

walidmoujib7
Participant

Thanks

October 23, 2024 at 9:29 am #606967

Artem Temos
Keymaster

As we can see, you have added this code to the footer widget in Appearance -> Widgets https://gyazo.com/4da99b23ed3c622335d830020aa83e58

October 23, 2024 at 8:47 pm #607202

walidmoujib7
Participant

yes, I know that I inserted the code to integrate the privacy policy widget into the footer, the problem is that on normal pages (see photo 1) the widget is displayed correctly and on the e-commerce pages (see photo 2) yes you see a code that shouldn’t be there, how do you solve it? Thank you

Maybe I didn’t explain myself well at the beginning. I apologize

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October 24, 2024 at 9:55 am #607266

Artem Temos
Keymaster

Sorry, but we don’t know why this custom code doesn’t work as expected. You need to contact the service provider for help on this matter.

October 25, 2024 at 9:31 pm #607684

walidmoujib7
Participant

ok thanks

October 28, 2024 at 10:10 am #607947

Artem Temos
Keymaster

You are always welcome. Feel free to contact us if you have any further questions.
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