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Sidebar not showing on mobile.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
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  • October 22, 2024 at 11:37 am #606712

    rob-1172
    Participant

    Hello support,

    We are updating the client’s website which was previously done with WP Bakery Builder. We have an issue with the “Show Sidebar” button which appears only on smaller devices, please check https://prnt.sc/mdiNXK9Yl9dj

    In the HTML the element is empty, please check: https://www.loom.com/share/9b61871458914d0f9d547e6a53a3eddc

    https://staging4.theecigstore.ie/product-category/vape-pods/refillable-pods/ – staging website where we are using Elementor

    https://theecigstore.ie/product-category/vape-pods/refillable-pods/ – live website, where we are using WP Bakery builder.

    When we disable the condition on Elementor template, and use WPBakery template, everything works.

    Please advise.

    October 22, 2024 at 1:23 pm #606768

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Navigate to Layouts > Edit Layout with Elementor and add the off canvas columns button in the layout. You should have 2 columns and one of them should have the Column role for the off-canvas layout option.
    You can read more here https://xtemos.com/docs-topic/custom-off-canvas-sidebar/

    Best Regards

    October 30, 2024 at 7:12 pm #608836

    rob-1172
    Participant

    Hi,

    We don’t have an “off canvas columns button” and we can’t set the column role for the off-canvas layout “Container > Advanced Settings > [XTmose Extra]”.

    Also “Layouts” for some reason doesn’t work when edited with Elementor, and added a condition for the “Product Archive”.

    Would you like login access?

    October 31, 2024 at 10:58 am #608916

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your given login details are not working. Please share the correct login details then I will check the issue and give you a possible solution.

    Best Regards

    October 31, 2024 at 11:32 am #608937

    rob-1172
    Participant

    Hi,
    Can you try the login credentials now?

    October 31, 2024 at 3:07 pm #609030

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please update the new version of the theme “WOODMART WordPress NEW: 7.6 RELEASED”, update the required plugin, and check the option.

    https://xtemos.com/docs-topic/update-the-theme/
    If the issue remains, turn off all of the plugins not related to the theme, refresh your cache, and check if the problem persists.

    If the issue still remains, let me know and I will check and give you a possible solution.

    Best Regards

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Viewing 6 posts - 1 through 6 (of 6 total)