Home › Forums › WoodMart support forum › The Element cant be loaded from the Server

The Element cant be loaded from the Server

Viewing 19 posts - 1 through 19 (of 19 total)
  • Author
    Posts
  • October 30, 2024 at 5:46 pm #608817

    Endless_GmbH
    Participant

    I get this error message whenever I try to add new elements to my page. I’ve updated everything that could be updated, and as far as I know, no new plugins have been added since I started working on this page. I’m at a loss for what to do next.

    October 30, 2024 at 6:21 pm #608824

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    October 30, 2024 at 6:26 pm #608831

    Endless_GmbH
    Participant

    i have already send you my acces details

    October 30, 2024 at 6:32 pm #608835

    Artem Temos
    Keymaster

    Yes, but we also asked you to disable all plugins that are not related to our theme.

    October 31, 2024 at 12:08 pm #608960

    Endless_GmbH
    Participant

    I have now disable all plugins that are not related to your theme but have the same issue.

    October 31, 2024 at 4:29 pm #609068

    Artem Temos
    Keymaster

    Hello,

    You can fix it by applying patch # 609066. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.

    Kind Regards

    November 1, 2024 at 8:40 pm #609347

    voiagio.ro
    Participant

    Hi! I have the same issue. Can you help me please? I cannot download any element from the library. Thank you.

    Attachments:
    You must be logged in to view attached files.
    November 2, 2024 at 10:54 am #609397

    nyctechclub
    Participant

    The new #609066 patch does not fix the issue. I am also having the same problem as others.

    November 2, 2024 at 1:46 pm #609429

    Endless_GmbH
    Participant

    I have activated the patches, but unfortunately, the issue still hasn’t been resolved.

    November 2, 2024 at 7:52 pm #609463

    Artem Temos
    Keymaster

    Hello,

    Make sure that you have cleared your browser cache. If it still doesn’t work, please send us your admin access so we can check.

    Kind Regards

    November 3, 2024 at 11:20 am #609498

    Endless_GmbH
    Participant

    I cleared the cache, but unfortunately, the same issue persists. I’ll send the access credentials along.

    November 3, 2024 at 11:38 am #609502

    Artem Temos
    Keymaster

    Hello,

    We just tested this on your website and it works correctly. It means that you have a browser cache issue https://gyazo.com/3d076cf82db791c93538aa0166295fe7

    Kind Regards

    November 3, 2024 at 11:55 am #609503

    Endless_GmbH
    Participant

    I tried it again with a completely new browser and also on my laptop, but unfortunately without success. I cleared the cache everywhere and logged in to the site again from scratch. I will also try it later with a different Wi-Fi.

    November 3, 2024 at 6:56 pm #609556

    Artem Temos
    Keymaster

    If you still face the same problem, please record a short video so we can check it.

    November 6, 2024 at 3:16 pm #610323

    Endless_GmbH
    Participant

    still the same issue. I added a video.

    November 6, 2024 at 3:18 pm #610326

    Endless_GmbH
    Participant

    here the video

    Attachments:
    You must be logged in to view attached files.
    November 6, 2024 at 3:22 pm #610328

    Artem Temos
    Keymaster

    Thank you for the video. Try to apply a new patch 610242. Let me know if it helps.

    November 6, 2024 at 4:54 pm #610350

    Endless_GmbH
    Participant

    yes it works now! Thank you a lot!!

    November 6, 2024 at 6:11 pm #610372

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

  • Author
    Posts
Viewing 19 posts - 1 through 19 (of 19 total)

The topic ‘The Element cant be loaded from the Server’ is closed to new replies.