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The Element cant be loaded from the Server
- This topic has 18 replies, 4 voices, and was last updated 1 month ago by Artem Temos.
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AuthorPosts
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October 30, 2024 at 5:46 pm #608817
Endless_GmbHParticipantI get this error message whenever I try to add new elements to my page. I’ve updated everything that could be updated, and as far as I know, no new plugins have been added since I started working on this page. I’m at a loss for what to do next.
October 30, 2024 at 6:21 pm #608824
Artem TemosKeymasterHello,
Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page BuilderThank you in advance.
October 30, 2024 at 6:26 pm #608831
Endless_GmbHParticipanti have already send you my acces details
October 30, 2024 at 6:32 pm #608835
Artem TemosKeymasterYes, but we also asked you to disable all plugins that are not related to our theme.
October 31, 2024 at 12:08 pm #608960
Endless_GmbHParticipantI have now disable all plugins that are not related to your theme but have the same issue.
October 31, 2024 at 4:29 pm #609068
Artem TemosKeymasterHello,
You can fix it by applying patch #
609066
. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.Kind Regards
November 1, 2024 at 8:40 pm #609347
voiagio.roParticipantHi! I have the same issue. Can you help me please? I cannot download any element from the library. Thank you.
Attachments:
You must be logged in to view attached files.November 2, 2024 at 10:54 am #609397
nyctechclubParticipantThe new #609066 patch does not fix the issue. I am also having the same problem as others.
November 2, 2024 at 1:46 pm #609429
Endless_GmbHParticipantI have activated the patches, but unfortunately, the issue still hasn’t been resolved.
November 2, 2024 at 7:52 pm #609463
Artem TemosKeymasterHello,
Make sure that you have cleared your browser cache. If it still doesn’t work, please send us your admin access so we can check.
Kind Regards
November 3, 2024 at 11:20 am #609498
Endless_GmbHParticipantI cleared the cache, but unfortunately, the same issue persists. I’ll send the access credentials along.
November 3, 2024 at 11:38 am #609502
Artem TemosKeymasterHello,
We just tested this on your website and it works correctly. It means that you have a browser cache issue https://gyazo.com/3d076cf82db791c93538aa0166295fe7
Kind Regards
November 3, 2024 at 11:55 am #609503
Endless_GmbHParticipantI tried it again with a completely new browser and also on my laptop, but unfortunately without success. I cleared the cache everywhere and logged in to the site again from scratch. I will also try it later with a different Wi-Fi.
November 3, 2024 at 6:56 pm #609556
Artem TemosKeymasterIf you still face the same problem, please record a short video so we can check it.
November 6, 2024 at 3:16 pm #610323
Endless_GmbHParticipantstill the same issue. I added a video.
November 6, 2024 at 3:18 pm #610326
Endless_GmbHParticipanthere the video
Attachments:
You must be logged in to view attached files.November 6, 2024 at 3:22 pm #610328
Artem TemosKeymasterThank you for the video. Try to apply a new patch
610242
. Let me know if it helps.November 6, 2024 at 4:54 pm #610350
Endless_GmbHParticipantyes it works now! Thank you a lot!!
November 6, 2024 at 6:11 pm #610372
Artem TemosKeymasterGreat, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
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