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Quick View Causing Issues

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #60891

    hockeysmile
    Participant

    Greetings!

    I am having an issue whereby I click on the product quick view icon, the modal appears fine, but it embeds the product image into the middle of the page afterwards. It is really quite strange.

    I’ve included a screen shot of the issue.

    Thanks for your assistance.

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    #60893

    hockeysmile
    Participant

    I should add that (the aftermath) also makes the page inoperable insofar that the links, tabs, etc cannot be clicked. The entire page needs to be refreshed in the browser.

    #60898

    Hello,

    I have checked the quick view http://prntscr.com/jq6crl I cannot figure out what problem is. If you scroll you will see all information on products and all the options.

    Best Regards

    #60973

    hockeysmile
    Participant

    Hi Elise,

    Sorry to bother you again.

    On the product page, at the bottom there is a row for cross-sells. This row contains product cards as you would see on the shop page. When I click on the ‘quick view’ magnifying icon to enlarge, it simultaneously moves the thumbnail up the page, the entire cross-sells row disappears and all links are disabled.

    If you like, you can see for yourself. I’ve included a link (& my WP access) to a product page. Click on the product card ‘quick view’ (magnifying glass icon) at the bottom of the page to see the issue.

    Many thanks,

    Jesse.

    #60988

    Hello,

    Please deactivate all the third parties plugins not related to our theme and provide FTP.

    Best Regards

    #61004

    hockeysmile
    Participant

    Hello,

    I have disabled all third-party plugins and provided the FTP details.

    Jesse.

    #61052

    Hello,

    We have checked the issue and we are working on fixing it. It will be fixed in the next release.

    Best Regards

    #61233

    hockeysmile
    Participant

    Okay Elise – Sounds good.

    Again, thanks for your great customer service! I really love this theme and recommend it to a lot of people.

    Regards,

    Jesse.

    #61238

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

Viewing 9 posts - 1 through 9 (of 9 total)

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