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wd-instagram below related-and-upsells after Update

Viewing 17 posts - 1 through 17 (of 17 total)
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  • November 1, 2024 at 1:37 pm #609247

    guy-9295
    Participant

    Hey, did not want to mix with my other post since it’s a totally different question and issue.

    Since the update I am getting a div called wd-product-instagram on several items.
    it is not added to all of them and I did not manage to find what makes it to show up.
    I have went through css classes in inspect on products that have no ig div and a product I found out to have this div.

    I could not find any option whether to show it or not and I dont get how it popped up.
    I know I can just use css to hide it, and I think I would have done it already if it was added to all the products.

    Since it’s only one product I have found as for now with this div added, I decided to ask here.

    I have not found any option in theme settings, nor in widget settings, nor in the product page itself.
    The link seems relevant to the product in a way but I dont have anything of this sort on the product page lol.

    Any help would be appreciated <3

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    November 4, 2024 at 10:17 am #609616

    Luke Nielsen
    Keymaster

    Hello,

    Could you please update the access to the admin panel?

    https://prnt.sc/b1_Qp1775UDr

    Thank you in advance.

    Kind Regards

    November 4, 2024 at 11:52 am #609675

    guy-9295
    Participant

    Hey, yes of course. Info added in private content.
    Also adding a link to the staging site – both staging and live show this new div on this product.
    I have not yet encountered another products with this div, although I had no time to scroll through each product.

    November 5, 2024 at 12:29 pm #610000

    Luke Nielsen
    Keymaster

    Hello,

    Sorry for the delay.

    It looks like the access is not working – https://take.ms/sOQro , could you please update it?

    Thank you in advance.

    Kind Regards

    November 5, 2024 at 4:15 pm #610086

    guy-9295
    Participant

    wait, any chance you try to login into the LIVE site?
    at alltech.co.il ?

    I added a link to the staging environment.

    November 5, 2024 at 4:37 pm #610094

    Luke Nielsen
    Keymaster

    Hello,

    The same is in the live site – https://take.ms/kf82j and staging – https://take.ms/7EWOm

    So does on your side the same access work?

    Kind Regards

    November 6, 2024 at 1:01 pm #610280

    guy-9295
    Participant

    Hey, Created a new user on the staging to make sure it would work.
    adding all the info in Private Content window

    November 6, 2024 at 5:41 pm #610360

    Luke Nielsen
    Keymaster

    Hello,

    First, connect your Instagram to the site – https://prnt.sc/IJ_7D0HmNFYs

    Here is our documentation on how to do it: https://xtemos.com/docs-topic/how-to-setup-instagram-api/

    Kind Regards

    November 7, 2024 at 11:47 am #610466

    guy-9295
    Participant

    I did not want to connect instagram.
    I did not want this DIV to show up at all, that is the problem.

    I have not set up any feature like that. it never showed up.
    now I see it only ON THIS ONE product [ although, it could be on others that I have not found yet ].

    I dont want this div to show up, and while I could hide it with basic CSS, I am wondering WHY does it show up, since its not set not in theme settings, nor in the product itself.
    Since the theme and core update it shows up if I am not mistaken.

    The question is WHY, and WHY only on this product, and IS there a way to remove it not with css, since it seems like theme settings feature

    November 7, 2024 at 11:54 am #610469

    Luke Nielsen
    Keymaster

    Hello,

    Okay, understood. We don’t have such a feature to define Instagram to a specific product.

    Confirm the permission to disable 3rd party plugins and enable the parent/default theme for testing. As soon as we complete the testing we will enable it all back.

    Thank you for your time.

    Kind Regards

    November 7, 2024 at 2:24 pm #610514

    guy-9295
    Participant

    You can test it and active/deactivate plugins on the staging site, its okay. Permission confirmed

    November 8, 2024 at 3:14 pm #610785

    Luke Nielsen
    Keymaster

    Hello,

    Sorry for the delay.

    It looks like that product was removed – https://prnt.sc/jv8wctpY4b-Y could you please send another link to that product with the issue?

    Kind Regards

    November 11, 2024 at 11:53 am #611215

    guy-9295
    Participant

    it’s weird. it is there.

    SKU for search: 30519
    https://lmqxeoibqz-staging.onrocket.site/product/%d7%9e%d7%95%d7%93%d7%9c-%d7%94%d7%a8%d7%9b%d7%91%d7%94-%d7%9e%d7%98%d7%95%d7%a1-%d7%a7%d7%95%d7%a0%d7%a7%d7%95%d7%a8%d7%93/

    or
    https://lmqxeoibqz-staging.onrocket.site/product/30519

    it is there.
    also, since that happened, not only we get this DIV on this product, we have CSS codes and files that remind readme files running into our HTML on the website. omg.

    Not sure if connected. anyway, while I try to deal with the new issue, I hope you are able to see the product finally and test it

    November 11, 2024 at 11:57 am #611217

    guy-9295
    Participant

    sorry, for some reason the SKU in link not working. pretty sure it was working before.
    so the first link.
    or search for “concorde”
    only one product we have

    November 11, 2024 at 1:34 pm #611252

    Luke Nielsen
    Keymaster

    Hello,

    After checking your site, we see that you somehow added an incorrect value to the deprecated option, which actually does not work. So to remove it you need to add the following code go to the main page and then remove this code so that it works 1 time

    add_action('init', function () {
	delete_post_meta_by_key( '_woodmart_product_hashtag' );
});

    Kind Regards

    November 11, 2024 at 3:14 pm #611299

    guy-9295
    Participant

    is there a way to know where or when was it added?

    Anyway, unfortunately, while I am pretty tech-savvy, I am not a dev.
    So if you could explain a bit better where the code goes ?
    Should it go to functions.php ? if so, how can I be sure it ran once?

    November 11, 2024 at 4:14 pm #611335

    Luke Nielsen
    Keymaster

    Hello,

    Add that code to the functions.php file in your child theme, save it and go to the Home page. Then go back and remove that code, save it and recheck the issue.

    Kind Regards

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