Home Forums WoodMart support forum Waitlist Confirmation Email Not Received – Assistance Needed

Waitlist Confirmation Email Not Received – Assistance Needed

Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • #609577

    bl4d3
    Participant

    Hello,

    I have enabled the waitlist feature, and it correctly displays for out-of-stock products. When I sign up for the waitlist with an email address, I see the message, “Please confirm your subscription to the waitlist,” which is fine. However, I’m not receiving any confirmation email.

    I’ve already searched the forum and tried your suggested workaround:

    add_filter(
        'woodmart_waitlist_schedule_time',
        function() {
            return MINUTE_IN_SECONDS;
        }
    );

    Unfortunately, this didn’t resolve the issue, and my inbox remains silent.

    Please note that I am receiving all other emails sent by WordPress. I have manually configured an SMTP server using the WPForms SMTP plugin, which works correctly for other emails.

    Could you please assist me in troubleshooting this problem?

    Thank you in advance.

    • This topic was modified 1 day, 12 hours ago by bl4d3.
    • This topic was modified 1 day, 12 hours ago by bl4d3.
    #609698

    Luke Nielsen
    Keymaster

    Hello,

    Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Kind Regards

    #609699

    bl4d3
    Participant

    Yes of course.

    • This reply was modified 1 day, 1 hour ago by bl4d3.
    #609704

    bl4d3
    Participant

    I’ve just noticed that I don’t receive an email notification when a product on my wishlist is back in stock.

    #609822

    bl4d3
    Participant

    I noticed that tests were conducted because I received emails saying that I subscribed to a product. In that case, have you found the issue?

    #609825

    Luke Nielsen
    Keymaster

    Hello,

    Here is my confirmation email – https://prnt.sc/SVu1AETUqsAd, it was sent to me immediately after submitting the form.

    May I make any product as out of stock to check how it works with others?

    Kind Regards

    #609826

    bl4d3
    Participant

    Hello,

    I just ran a test, but unfortunately, I did not receive an email. Have you taken any action?

    Best regards,
    Roland

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    #609828

    bl4d3
    Participant

    To answer your question: Yes, please go ahead and do it.

    #609832

    Luke Nielsen
    Keymaster

    Hello,

    Here is a video – https://take.ms/hn8SU, still works well on my side.

    Kind Regards

    #609833

    bl4d3
    Participant

    Okay… I can’t explain it. I’ve tried every one of my email addresses, and I’m not receiving any emails.

    #609834

    bl4d3
    Participant

    Very strange. It seems to be working now. Thank you.

    #609835

    bl4d3
    Participant

    Now I have the product back in stock… but I’m not being notified by email!?

    #609931

    bl4d3
    Participant

    It’s working now. Strangely, I don’t receive emails when I enter addresses that are on the same host.
    Thanks for the support!

    #609983

    Luke Nielsen
    Keymaster

    Hello,

    Okay, understood. So the topic can be closed?

    Thank you for your time.

    Kind Regards

    #609984

    bl4d3
    Participant

    Yep!
    Thx!

    #609986

    Luke Nielsen
    Keymaster

    Hello,

    You are welcome. Always remember that you can reach out to us with any questions you may have.

    Have a good day!

    Kind Regards

Viewing 16 posts - 1 through 16 (of 16 total)

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