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Mobile menu category not function correctly

Viewing 16 posts - 1 through 16 (of 16 total)
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    Posts
  • June 3, 2018 at 4:31 pm #60963

    cara
    Participant

    Hello,

    When I click to the search form and categories menu in mobile, my site will be redirected to the homepage and I found that there is a blank row in the categories menu which I don’t know how to remove it. Please see my site and image for your understanding

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    June 3, 2018 at 5:58 pm #60978

    Elise Noromit
    Member

    Hello,

    1. Create separate menu (without mega menu as it not supported on mobile) and assign it to the main menu in Appearance > Manu
    2. create a separate menu for categories (without mega menu as it not supported on mobile) in Appearance > Manu
    3/ Navigate to Woodmart > Header builder > switch to mobile view and assign the mobile category menu to mobile menu http://prntscr.com/jqbmbv

    Best Regards

    June 4, 2018 at 7:13 am #61023

    cara
    Participant

    Yes, I did the following but still not working
    1. Create separate menu (without mega menu) and assign it to the main menu in Appearance > Mobile Side Menu
    2. create a separate menu for categories (without mega menu) in Appearance > Manu
    3/ Navigate to Woodmart > Header builder > switch to mobile view and assign the mobile category menu to mobile menu

    June 4, 2018 at 9:58 am #61069

    Elise Noromit
    Member

    Hello,

    Please provide your site admin access I will check the settings

    Best Regards

    June 4, 2018 at 10:06 am #61071

    cara
    Participant

    please see the private note for your review

    June 4, 2018 at 12:29 pm #61101

    Elise Noromit
    Member

    Hello,

    Check you Category mobile menu – you have added there a custom link with #. You need to add category page there.

    As for the search please deactivate all the plugins not related to the theme and make sure all the plugins required for the theme have been installed and activated

    Best Regards

    June 4, 2018 at 2:06 pm #61132

    cara
    Participant

    Hello,

    I changed the category custom link and deactivated plugins one by one (except woodmart core), still cannot solve the problem.

    June 4, 2018 at 2:58 pm #61154

    Elise Noromit
    Member

    Hello,

    Now I see all the plugins not related to the theme are activated. Please deactivate theme so that we could check

    Best Regards

    June 4, 2018 at 3:33 pm #61180

    cara
    Participant

    sure, please check

    June 4, 2018 at 4:19 pm #61198

    Elise Noromit
    Member

    Hello,

    Now I see the reason.

    1. Categories support only product categories. Now I have created a special menu and added to mobile. Search is working correctly, no lines in the top and clicking category you get to a category page.

    2. Now you can modify the Category product menu http://prntscr.com/jqqpql

    3. Next, activate all the necessary plugins one by one and check the site. If you see any problems deactivate recently added plugin.

    Best Regards

    June 4, 2018 at 5:04 pm #61207

    cara
    Participant

    Hello,

    the problem isn’t fixed, can you please review again? thanks

    June 4, 2018 at 5:56 pm #61219

    Elise Noromit
    Member

    Hello,

    Please have a look at the screen and correct http://prntscr.com/jqrzpx

    Best Regards

    June 5, 2018 at 7:25 am #61297

    cara
    Participant

    I tried to reset the items under menu or categories but there are still issues with category mobile and the search

    June 5, 2018 at 11:21 am #61354

    Elise Noromit
    Member

    Hello,

    You have missed closing tag a http://prntscr.com/jr1rn0 Please insert the correct code in the Footer Copyright.

    Best Reegards

    June 5, 2018 at 11:36 am #61360

    cara
    Participant

    its now working, thanks so much 🙂

    June 5, 2018 at 11:57 am #61364

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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