Points system plugin conflict
-
Hello! Another issue i am encountering is that i am trying to add a points system to our website and there seems to be a conflict between the theme and the points plugin (myCred) the discount that is supposed to be added to the client’s account isn’t being added for some reason.
Hello,
Thank you so much for contacting our support center.
To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.
Regards
Hello. Our developer informed us that it is a problem of conflict with the theme so we assume that he has already tested this and determined.
OK, in this case, please record a video of how it works with the default theme and provide us with your admin access so we can check the same with WoodMart.
I don’t know if i can record a video now as I dont know if our developer is available now but i will give you access and you will see.
You can use any random email to create the account. Then share the information here, using the private content field.
Thank you. We also need a video or step-by-step instructions on how to reproduce the issue.
Hello, I have attached below two videos from our developer showing the issue, the 5% discount should be added but isnt
The files are too big, give me an email please to send
Please use cloud storage like Google Drive or Dropmefiles and send us the link.
Sorry, but we asked to record a video of how it works with the default theme. We need to see that this issue doesn’t happen with other themes and then check it on your website.
Also, it is not clear what exactly wrong from the video.
.
