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Points system plugin conflict

Viewing 9 posts - 1 through 9 (of 9 total)
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  • November 5, 2024 at 12:11 pm #609993

    aryanoali15
    Participant

    Hello! Another issue i am encountering is that i am trying to add a points system to our website and there seems to be a conflict between the theme and the points plugin (myCred) the discount that is supposed to be added to the client’s account isn’t being added for some reason.

    November 5, 2024 at 12:32 pm #610002

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for contacting our support center.

    To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

    Regards

    November 5, 2024 at 12:34 pm #610003

    aryanoali15
    Participant

    Hello. Our developer informed us that it is a problem of conflict with the theme so we assume that he has already tested this and determined.

    November 5, 2024 at 12:35 pm #610004

    Artem Temos
    Keymaster

    OK, in this case, please record a video of how it works with the default theme and provide us with your admin access so we can check the same with WoodMart.

    November 5, 2024 at 12:55 pm #610010

    aryanoali15
    Participant

    I don’t know if i can record a video now as I dont know if our developer is available now but i will give you access and you will see.

    November 5, 2024 at 2:52 pm #610037

    aryanoali15
    Participant

    Hello!

    November 5, 2024 at 2:58 pm #610038

    Artem Temos
    Keymaster

    You can use any random email to create the account. Then share the information here, using the private content field.

    November 5, 2024 at 3:10 pm #610043

    aryanoali15
    Participant

    Alright

    November 5, 2024 at 3:36 pm #610066

    Artem Temos
    Keymaster

    Thank you. We also need a video or step-by-step instructions on how to reproduce the issue.

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Viewing 9 posts - 1 through 9 (of 9 total)