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Need help in the email

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  • November 5, 2024 at 12:15 pm #609996

    raghavan2004
    Participant

    After a product is purchased the site owner is not receiving the email. I need help in where to chenge.

    The email id of the side administrator is : [email protected]

    Email is not getting delivered when the order is placed.

    November 5, 2024 at 12:32 pm #610001

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for contacting our support center.

    To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

    Regards

    November 5, 2024 at 12:39 pm #610005

    raghavan2004
    Participant

    I think, I made error in the configuration, where the email has to be added.

    I am afraid the change and check really.. this site is in the production and if something goes wrong I will not be able to do anything.

    I am afraid in activating / changing the new theme .

    Can you check from your side.

    Regards,
    Vijeyraghavan

    November 5, 2024 at 12:42 pm #610006

    Artem Temos
    Keymaster

    Our theme shouldn’t influence your admin emails at all, so you need to test how it works with other themes first. If you can’t do this on your production website, you can create a staging clone. There, you will be able to perform such tests without harming your visitors.

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Viewing 4 posts - 1 through 4 (of 4 total)