Thank you so much for contacting our support center.
To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.
Our theme shouldn’t influence your admin emails at all, so you need to test how it works with other themes first. If you can’t do this on your production website, you can create a staging clone. There, you will be able to perform such tests without harming your visitors.
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