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Problem With checkout page

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  • #613349

    nasseralboreni
    Participant

    Hi. We have a big problem after we run an ad, we noticed recently that the checkout page not work. Just only loading. I tried to deactivate all plugins, but still the same problem.
    Please I need to solve the problem ASAP. Thanks

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    #613443

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know I will further check on your site and give you a possible solution.

    Best Regards

    #613465

    nasseralboreni
    Participant

    Thank you. The problem solved.
    It was from their extra layar security.
    Modsecurity

    #613467

    nasseralboreni
    Participant

    Hosting security

    #613629

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Sounds Great! that your issue has been solved.

    I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

    We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

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