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Menu on mobile is very slow

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • June 6, 2018 at 3:48 am #61451

    nordlifeelina
    Participant

    Hi,

    On my site http://www.nordlife.com.au the menu on mobile is super slow. I have been watching people on Hotjar and it seems like everyone struggles with it.

    It doesn’t open for a few seconds and there are issues with scrolling, it takes forever to respond and sometimes doesn’t respond at all.

    Thanks,

    Elina

    June 6, 2018 at 6:15 am #61463

    Elise Noromit
    Member

    Hello,

    Please provide more detail. Perhaps what browser you are using? I have checked your mobile menu and cannot see the problem: https://gyazo.com/62137cbd147bd93b3cd7a32e532cb34b

    You see I am trying to navigate to About us page and it takes a couple of seconds.

    Best Regards

    June 6, 2018 at 6:18 am #61465

    nordlifeelina
    Participant

    Google Chrome in Iphone 7.

    When I first load the page it takes liek 5 clicks to even get Menu open.

    Then when scrolling – it scrolls the page on the background not the menu.

    Thanks,

    ELina

    June 6, 2018 at 6:48 am #61477

    Artem Temos
    Keymaster

    We just tested on a few devices including iPhone 7 with Google Chrome and it works fast for us https://gyazo.com/ba0a3a08a7a3b3398f6b06cbe4c7bca9

    June 6, 2018 at 6:57 am #61479

    nordlifeelina
    Participant

    I have done additional tests on

    iPhone 7 safari
    iPhone SE safari

    When I click on the shop category it takes a few click for it to dropdown and then I can’t access any of the subcategories – I can’t scroll or anything.

    There is no way it can be working – what other steps can I take to show you?

    June 6, 2018 at 7:04 am #61480

    nordlifeelina
    Participant

    Also, when I am trying to scroll the menu, it scrolls the SITE, not the menu.

    June 6, 2018 at 7:06 am #61481

    Artem Temos
    Keymaster

    OK, could you please try to disable all external plugins that are not related to our theme. We will check what is wrong there.

    June 6, 2018 at 7:10 am #61482

    nordlifeelina
    Participant

    I think it was the infite loading that broke it. Everything seems to be working better now – thank you for your help!

    What do you recommend the max number of products is for the homepage now that I have the infinite scrolling turned off?

    June 6, 2018 at 7:28 am #61483

    Artem Temos
    Keymaster

    Try to use 12 or 16 products and check how it works then.

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