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Free gifts Error at checkout

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  • #615781

    dds-performance.de
    Participant

    Hello,
    Today we received feedback from a customer that he cannot complete the order. There is a message during checkout telling him to contact customer support. We then tried several things and found that as soon as a free item was in the shopping cart, the order could not be completed. Without this free item everything works. Could you please check this? I have attached a screenshot. You will have access to our test page as usual.

    Thank you very much in advance!
    Greetings Daniel

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    #615789

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    The password you provided seems wrong. Please send us the correct one so we can check.

    Kind Regards
    XTemos Studio

    #615802

    dds-performance.de
    Participant

    Please try again now. Thanks

Viewing 3 posts - 1 through 3 (of 3 total)