Free gifts Error at checkout

Hello,
Today we received feedback from a customer that he cannot complete the order. There is a message during checkout telling him to contact customer support. We then tried several things and found that as soon as a free item was in the shopping cart, the order could not be completed. Without this free item everything works. Could you please check this? I have attached a screenshot. You will have access to our test page as usual.

Thank you very much in advance!
Greetings Daniel

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Hello,

Thank you so much for purchasing our theme and contacting our support center.

The password you provided seems wrong. Please send us the correct one so we can check.

Kind Regards
XTemos Studio

Please try again now. Thanks

Nothing changed and we still can’t enter your dashboard.

Good morning,
I have now created a completely new user.
Please excuse the inconvenience.

It happens because of the “German market” plugin. Try to disable the following option German Market -> Bestellvorgang -> Vermeide kostenlose Artikel im Warenkorb

Kind Regards

Thank you for your help!
We didn’t find the error and it was almost self-explanatory. Now it works perfectly. Thanks alot

You are welcome. Feel free to contact us if you have any further questions.

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