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Problem with filters

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  • November 26, 2024 at 6:41 pm #616214

    szymon-0481
    Participant

    Hello,
    I’ve discovered another problem with the filters.
    Currently, I’ve got three filters in my shop: “category”, “price (range)” and “brand”.
    When I choose a given category from the first filter (dropdown), then choose the price from/to, and then change the first category to another one that hasn’t got any items in that price range, what happens is the price range filter (that is still active – which is visible in the URL) disappears, leaving me with “nothing found” in the shop.
    How can I fix that? For example (and I guess the best solution) would be to reset other filters (clear the URL) when changing the category filter input. I’m using the AJAX method.
    Any ideas?

    November 27, 2024 at 2:16 pm #616574

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    May be there is an issue with the 3rd party plugins. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

    Best Regards.

    November 27, 2024 at 5:10 pm #616711

    szymon-0481
    Participant

    I deactivated all the plugins besides WooCommerce, Woodmart, and Elementor.
    The issue still persists.
    I’m sending you a link to a screen shared video – please look into that.
    This is important for us (and any shop I guess) as it misleads the customers, showing that there are no products in a given category. 🙁
    Greetings!

    November 27, 2024 at 5:38 pm #616730

    szymon-0481
    Participant

    By the way:
    I’ve checked the video from the link I’ve sent you and noticed that you cannot see the URL in this video.
    As mentioned in the first message, the filter goes missing from the front-end, yet it stays in the URL.
    For example: /?min_price=3193&max_price=16506
    Later in the video I’m deleting this query from the URL manually and the products re-appear (so does the filter – then empty, of course).

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