Home › Forums › WoodMart support forum › the Payment method which Is works in another themes not working in the woodmart!

the Payment method which Is works in another themes not working in the woodmart!

Viewing 7 posts - 1 through 7 (of 7 total)
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  • November 27, 2024 at 12:24 am #616333

    koroushfoodsmarket
    Participant

    I am using the Bambora payment method created by a third party for TD Bank in Canada, and I am encountering an error in the log!
    2024-11-26T20:57:40+00:00 Notice Single-use token is missing
    Additional context
    2024-11-26T20:57:41+00:00 Notice No payment method defined
    Additional context
    2024-11-26T21:02:31+00:00 Notice Request

    The plugin is compatible with other WooCommerce themes. Can you please guide me on how to solve this problem? The payment method in Woodmart is disabled, and the user cannot enter the card numbers and details.

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    November 27, 2024 at 9:05 am #616381

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Could you please record a video of how it works with the default theme and send us your admin access so we can check it with WoodMart? Please keep all plugins that are not related to our theme temporarily turned off.

    Kind Regards
    XTemos Studio

    November 27, 2024 at 11:19 am #616453

    koroushfoodsmarket
    Participant

    Thank you for your response! As you requested, I am sending you the first video recording where I used this plugin in another theme, Getaway, with the Bambora payment method functioning easily.
    https://www.loom.com/share/afa9aa5986be4e7a95827ff4589df505?sid=67c22768-f1ac-4292-9f1c-ddf46bb050cd

    Additionally, I am sending you another video where, when I open checkout, I press edit mode, and upon previewing, the plugin starts to work. (All other plugins are deactivated while the video is being recorded.

    https://www.loom.com/share/f55f4f1ba9b040b5bcbc77ae3df67bf6?sid=093748b4-815d-4f1a-9804-0ef42cf80eb3
    I would greatly appreciate your help in resolving this issue so we can launch our online store as soon as possible!

    November 27, 2024 at 11:57 am #616487

    Artem Temos
    Keymaster

    Thank you for the video. Now we need your admin access so we can switch between themes and try to find out what is wrong.

    November 27, 2024 at 12:03 pm #616490

    koroushfoodsmarket
    Participant

    Thank you for your response! Here is the admin access information.

    • This reply was modified 2 hours, 37 minutes ago by Artem Temos.
    November 27, 2024 at 12:06 pm #616496

    Artem Temos
    Keymaster

    As we can see, this form doesn’t work when our custom layout for the checkout page is active. Once we disable it, it starts working correctly. It means that this plugin requires some hooks from default checkout or doesn’t load some CSS/JS files. You need to discuss this with plugin’s developers or disable our custom checkout layout in WoodMart -> Layouts. Read more information here https://xtemos.com/docs-topic/custom-hooks-and-plugins-compatibility/

    November 27, 2024 at 12:14 pm #616504

    koroushfoodsmarket
    Participant

    Since this plugin was developed by the bank, it will be a difficult process to request changes to it. This is why it’s better to disable your checkout layout. However, could you please assist me in finding an alternative checkout option? Disabling your checkout layout means we won’t have any checkout forms available at all.

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Viewing 7 posts - 1 through 7 (of 7 total)