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404 after SaveOptions

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • November 27, 2024 at 12:35 am #616340

    C4M_woodmart
    Participant

    Hello,
    I am facing many “404” after i try to change and save in many cases in ThemeSettings.

    Any idea?

    November 27, 2024 at 9:13 am #616393

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    November 27, 2024 at 12:32 pm #616522

    C4M_woodmart
    Participant

    Hello,
    thank you

    November 27, 2024 at 4:02 pm #616635

    Artem Temos
    Keymaster

    It seems like your server blocks the request to save Theme Settings. Maybe it is due to some security extensions. You need to consult with the hosting provider for help on this matter.

    November 27, 2024 at 4:03 pm #616637

    C4M_woodmart
    Participant

    What should i ask exactly ?

    November 27, 2024 at 4:06 pm #616641

    Artem Temos
    Keymaster

    You can ask them to check this particular request. Most likely, there should be some error in server logs to understand why it can’t be proceed.

    November 29, 2024 at 3:00 am #617380

    C4M_woodmart
    Participant

    Hi,
    They told me there is nothing server side.
    Is there a way to check the integrity of woodmart ? Maybe something went wrong during installation ?

    November 29, 2024 at 10:19 am #617467

    Artem Temos
    Keymaster

    In most cases, this error were resolved by server administrators. Try to get a different hosting or server for a trial period and check how it works there.

    You can also try reinstalling the theme, but we are unsure if that could help.

    November 29, 2024 at 11:14 am #617503

    C4M_woodmart
    Participant

    May i loose smthg byy reinstalling the theme ?
    I simply delete the folder on server you mean ?

    November 29, 2024 at 11:16 am #617506

    Artem Temos
    Keymaster

    You can reinstall it via Appearance -> Themes -> Add new. You will not lose anything on your website.

    November 29, 2024 at 12:37 pm #617588

    C4M_woodmart
    Participant

    You ve been right, they “found” a mistake on the security….
    Thx!

    November 29, 2024 at 2:25 pm #617671

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

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