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Woodmart & Tethys not fully compatible with latest Elementor version

Viewing 8 posts - 1 through 8 (of 8 total)
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  • November 28, 2024 at 11:28 am #616996

    PD11
    Participant

    Hi,

    I updated all plugins, WP and themes last week, using Woodmart on 1 webshop and Tethys on the other. I use Elementor + Elementor Pro on both webshops. I ran into an issue on both webshops. All Elementor pages (homepage, content pages and product pages) suddenly appear narrower after the updates. In the Elementor backend, the correct width is displayed, but on the frontend, the entire page is narrower on desktop. I still have 2 staging websites that didn’t have the updates, and there everything is still correct.

    I already reached out to Elementor support and they helped out, but they can’t fix the issue and say that it’s a theme issue. The theme is probably not compatible with the latest Elementor version. As I use both of your themes and the issue occurs also on both themes, this is indeed probably the case.

    I’ve added 2 live webshop (with the issue) and 2 staging websites without the issue. You can clearly see the issue already on the home page – all elements are less wide compared to the header, but they should be the same width. You can check it on desktop screens. Please investigate this problem and let me know how to fix it. Thanks!

    Kind regards

    Paul

    November 28, 2024 at 11:49 am #617017

    Bogdan Donovan
    Keymaster

    Hello,

    Please provide us with your admin access so we can log in and check this on your end.

    Thank you in advance.

    November 28, 2024 at 1:27 pm #617085

    PD11
    Participant

    Hi,

    Ok strange things are happening after updating the theme on my live website. The entire website (also none Elementor pages) is now aligned to left and on mobile it also don’t look good. This is quite a problem as I’m in the midst of Black Friday promotion.

    On my staging I did the same and suddenly there everything appear OK (before everything was less wide).

    Please check, thanks! Because it’s my live website, don’t make any changes.

    Kind regards

    Paul

    November 28, 2024 at 1:38 pm #617093

    Bogdan Donovan
    Keymaster

    We accessed your live (non-staging) site and cleared the cache (screenshot https://monosnap.com/file/CNYMPDVQWwbpQnVHrHL1jC7HxSNf2u). After this, your site began displaying correctly (screenshot https://monosnap.com/file/g6l6AwSf0lTMaMZDxnUB51q59ESNC0). It is also worth mentioning that clearing the cache is recommended after every WordPress update, theme update, theme patch installation, and Elementor plugin update.

    Kind Regards

    November 28, 2024 at 1:49 pm #617101

    PD11
    Participant

    Hi Bogdan,

    Thanks for checking so fast! Indeed, my browser did not change after clearing cache. I cleared it in Cloudflare and Kinsta, but didn’t use the funtionality in the website itself. Thanks a lot!

    My other website still has the same problem with the width, this website runs on Tethys. It seems that after the Woodmart update it’s fixed, but I’ve updated Tethys and the same issue persists. Could you please take a look?

    Kind regards

    Paul

    November 28, 2024 at 3:27 pm #617173

    Bogdan Donovan
    Keymaster

    Add this code to the functions.php file of your child theme on a site using the Tethys theme. This issue will also be fixed in the next Tethys update.

    function xts_add_section_class_if_content_width( $widget ) {
		$settings = $widget->get_settings_for_display();

		if ( ! isset( $settings['content_width'] ) || isset( $settings['content_width']['size'] ) && ! $settings['content_width']['size'] ) {
			$widget->add_render_attribute( '_wrapper', 'class', 'xts-negative-gap' );
		}
	}

    Kind Regards

    November 28, 2024 at 4:05 pm #617198

    PD11
    Participant

    Hi,

    Thanks! That works. I’ll remove the code again when the new update is available.

    November 28, 2024 at 4:20 pm #617215

    Bogdan Donovan
    Keymaster

    You are welcome!

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Viewing 8 posts - 1 through 8 (of 8 total)