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Problem with header and log in form

Viewing 8 posts - 1 through 8 (of 8 total)
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  • November 29, 2024 at 3:13 pm #617695

    antoniosvan
    Participant

    After the upgrade, I am facing the following issue: the header banner is not displayed, even though it is enabled. Additionally, in the login/register section, only the “register” option appears, and customers cannot log in.

    November 29, 2024 at 4:20 pm #617733

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    November 29, 2024 at 4:39 pm #617740

    antoniosvan
    Participant

    Hello
    I resolved the issue with the login form by disabling it through WP Rocket optimize CSS delivery, but the problem with the header banner still persists.

    November 29, 2024 at 5:41 pm #617772

    Artem Temos
    Keymaster

    Please keep all plugins that are not related to our theme temporarily turned off and switch to the parent theme in Appearance -> Themes.

    November 29, 2024 at 5:48 pm #617778

    antoniosvan
    Participant

    When I activate the parent theme, the header banner is displayed correctly. Should I leave it activated?

    November 29, 2024 at 5:56 pm #617783

    Artem Temos
    Keymaster

    It looks like you have outdated files in the child theme. You need to get files from the latest version of the theme and reapply your changes.

    November 29, 2024 at 6:01 pm #617787

    antoniosvan
    Participant

    Yesterday, I received a notification to update the child theme, which I did. What else do I need to do now?

    November 29, 2024 at 7:02 pm #617821

    Artem Temos
    Keymaster

    Sorry, could you please clarify what notification did you get? And how exactly you update the child theme?

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Viewing 8 posts - 1 through 8 (of 8 total)