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my previous ticket was closed by you but not resolved

Viewing 7 posts - 1 through 7 (of 7 total)
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  • December 2, 2024 at 5:59 pm #618628

    Pipeworkpieces
    Participant

    https://xtemos.com/forums/topic/issue-with-gallery-images-not-appearing-on-the-front-end/

    This ticket was closed and marked as resolved. BUT it was far from resolved. Having to find and use a third party plugin to replace what your theme is supposed to do on its own is not a fix. Its a bandaid.
    I would still like you to resolve the issue with your theme not working as indicated in the closed ticket above.
    Lewis

    December 3, 2024 at 1:22 pm #618906

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    The issue was alrady solved by deactivating the 3rd party plugins. If it is not happen then please keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

    Best Regards.

    December 3, 2024 at 3:39 pm #618983

    Pipeworkpieces
    Participant

    no it was not in fact I was able to see the same issue with all third party plugins disabled.
    This is the first time I am disappointed in support after being a customer for over 4 years now.
    I can not leave third party plugins disabled not knowing when you will check out your theme issue.
    You have admin login link as well as I gave you permission to temporary disable the plugins while you are trying to figure out why your theme is doing this.
    Lewis

    December 3, 2024 at 4:50 pm #619019

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to hear about the inconvenience. But I have checked your site after deactivating the 3rd party plugins the product gallery images were working fine.

    Now, tell me should I test it again with the default theme plugins and debug the site more as to why the gallery images are not working, It should work fine. If you will permit me so I will check it once again for you and create the video for you.

    Once again sorry for the inconvenience.

    Best Regards.

    December 3, 2024 at 5:21 pm #619033

    Pipeworkpieces
    Participant

    Hello, yes please, the situation is that if you switch to another listing, you will see even with the third-party plug-ins disabled. The listing will not show all the images. This is why I said the ticket was not resolved so simply as you said disable altered party plug-ins and switch to a different listing one that you have not viewed before and you will see the gallery is not showing, thank you for your support

    December 4, 2024 at 12:22 pm #619240

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Ok, then please share the logins again, I will review it again and let you know the possible solution why the gallery images are not showing for the products.

    Best Regards.

    December 4, 2024 at 3:04 pm #619296

    Pipeworkpieces
    Participant

    it was in the previous ticket but here it is again.

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Viewing 7 posts - 1 through 7 (of 7 total)