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mobile accordions don't expand

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • June 8, 2018 at 3:15 pm #61949

    cara
    Participant

    Hello,

    My question is the Additional Information and Review tabs in product page don’t open when clicked. I have to refresh the page few times to bring it back to normal. Can you help me to fix it? Please check my private note for details.

    June 8, 2018 at 5:23 pm #61953

    Elise Noromit
    Member

    Hello,

    Please deactivate all the third parties plugins not related to the theme and provide admin access.

    In order to distinguish which plugins relate to the theme and which do not, deactivate them all and then navigate to Appearance > Install plugins and activate all in the list.

    Best Regards

    June 9, 2018 at 3:46 am #61991

    cara
    Participant

    Please check, thanks

    June 9, 2018 at 8:19 am #62010

    Elise Noromit
    Member

    Hello,

    I have checked a few products on mobile in Chrome and tabs open as they should. Please inform what browsers do you have the problem.

    Perhaps one of the plugins could cause the problem. Check the issue now, when all additional plugins are deactivated and then activate them one by one checking the problem each time to find out which plugins conflicts.

    Best Regards

    June 11, 2018 at 9:51 am #62220

    cara
    Participant

    yes, the problem is caused by a plugin. I’ve removed the plugin and now everything works perfectly. Thanks

    June 11, 2018 at 10:11 am #62229

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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Viewing 6 posts - 1 through 6 (of 6 total)