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Theme failed. I cannot update and my site is down while running ads.
- This topic has 8 replies, 2 voices, and was last updated 1 month, 1 week ago by Artem Temos.
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December 6, 2024 at 1:49 am #619891
tim-7881ParticipantThe theme updated automatically and my site is down right now. Please I need support. I checked the wordpress logs and I see this:
Stack trace:
#0 /var/www/html/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/frequently-bought-together/class-main.php(42): require_once()
#1 /var/www/html/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/frequently-bought-together/class-main.php(24): XTS\Modules\Frequently_Bought_Together\Main->include_files()
#2 /var/www/html/wp-content/themes/woodmart/inc/classes/class-singleton.php(34): XTS\Modules\Frequently_Bought_Together\Main->init()
#3 /var/www/html/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/frequently-bought-together/class-main.php(210): XTS\Singleton::get_instance()
#4 /var/www/html/wp-content/themes/woodmart/inc/classes/class-theme.php(492): require_once(‘…’)
#5 /var/www/html/wp-content/themes/woodmart/inc/classes/class-theme.php(161): XTS\Theme->enqueue_files()
#6 /var/www/html/wp-content/themes/woodmart/inc/classes/class-theme.php(38): XTS\Theme->general_files_include()
#7 /var/www/html/wp-content/themes/woodmart/functions.php(50): XTS\Theme->__construct()
#8 /var/www/html/wp-settings.php(672): include(‘…’)
#9 /var/www/html/wp-config.php(112): require_once(‘…’)
#10 /var/www/html/wp-load.php(50): require_once(‘…’)
#11 /var/www/html/wp-blog-header.php(13): require_once(‘…’)
#12 /var/www/html/index.php(17): require(‘…’)
#13 {main}
thrown in /var/www/html/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/frequently-bought-together/class-table.php on line 17PLEASE, I need you to fix this ASAP.
December 6, 2024 at 1:53 am #619892
tim-7881ParticipantHere is the temporary login. Please fix it for me as soon as possible…
December 6, 2024 at 1:54 am #619893
tim-7881ParticipantI activated another theme so you can fix it. If i activate woodmart the site goes down and you dont have access to wordpress.
December 6, 2024 at 2:39 am #619894
tim-7881ParticipantI went back to version 8.0.0 of the theme and now it is working. Please I need you to update the theme using the access I granted you.
December 6, 2024 at 9:49 am #619957
Artem TemosKeymasterHello,
Please send us your admin and FTP access. We will update the theme and fix the error if it appears again.
Kind Regards
December 6, 2024 at 10:57 am #619990
tim-7881ParticipantCan you connect with sftp? I can authorize your public key.
December 6, 2024 at 11:47 am #620026
Artem TemosKeymasterHello,
To quickly fix the error, open the file “wp-
content\themes\woodmart\inc\integrations\woocommerce\modules\frequently-bought-together\class-main.php” and replace the following codepublic function include_files() { $files = array( 'class-controls', 'class-table', 'class-frontend', 'class-render', ); foreach ( $files as $file ) { require_once get_parent_theme_file_path( WOODMART_FRAMEWORK . '/integrations/woocommerce/modules/frequently-bought-together/' . $file . '.php' ); } }
with this one
public function include_files() { if ( ! class_exists( 'WP_List_Table' ) ) { require_once ABSPATH . 'wp-admin/includes/class-wp-list-table.php'; } $files = array( 'class-controls', 'class-table', 'class-frontend', 'class-render', ); foreach ( $files as $file ) { require_once get_parent_theme_file_path( WOODMART_FRAMEWORK . '/integrations/woocommerce/modules/frequently-bought-together/' . $file . '.php' ); } }
Kind Regards
December 6, 2024 at 2:57 pm #620141
tim-7881ParticipantSince I renewed support only for this, can you please check why my checkout is kinda slow? For example on safari the loading bar gets stuck at 20% for 2-3 seconds and then loads the form. Then the express checkout is loaded 1-2 seconds after the form is fully loaded. Thank you!
December 6, 2024 at 5:46 pm #620251
Artem TemosKeymasterHello,
Could you please create a separate topic if the initial issue is solved? Please describe the problem in details so we can check.
Kind Regards
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