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Coupon Display Issue

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
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  • #621923

    Grelo Zhang
    Participant

    I am having trouble configuring coupons on my e-commerce platform. I have three coupons set up:

    1. 10% off on purchases over $50.

    2. 20% off on purchases over $150.

    3. 25% off on purchases over $300.

    When the cart value increases to $400, all three coupons appear in the cart at the same time, although two of them are not active, but are displayed in the cart, which is not the expected behavior. Also, when I adjust the number of products in the cart to reach $150, the 20% discount is automatically applied, but the old 10% discount coupon still appears even though it is no longer active.

    I have contacted the plugin support team and they suggested contacting you as you may have a better solution. Thanks for your help!

    #622066

    Hung Pham
    Keymaster

    Hello Grelo Zhang,

    Thanks for reaching to us.

    To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

    Regards

    #622336

    Grelo Zhang
    Participant

    Yes, after I used TwentyTwenty, the coupons were displayed normally.

    #622619

    Hung Pham
    Keymaster

    Hello Grelo Zhang,

    Thanks for your patience.

    I’ve passed this topic to one of our developers, and I will let you know once get an answer in the Monday.

    Best Regards,

    #623047

    Hung Pham
    Keymaster

    Hello Grelo Zhang,

    Thanks for your patience.

    Please try to disable the cart layout and check it again. If the problem disappears, it means that there are not enough hooks in this layout.

    Regards,

    #623077

    Grelo Zhang
    Participant

    I can’t find the right hook. I have tested the cart-related hooks.

    #623287

    Hung Pham
    Keymaster

    Hello Grelo Zhang,

    You are using extra coupon plugin so I don’t know which one exactly it needs. You can either try to select all hooks one by one or contact plugin developers for help.

    https://xtemos.com/docs-topic/custom-hooks-and-plugins-compatibility/

    Regards,

Viewing 7 posts - 1 through 7 (of 7 total)