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Reviews tab not showing on products
- This topic has 9 replies, 2 voices, and was last updated 32 minutes ago by Hung Pham.
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December 14, 2024 at 6:10 pm #622465
senka.rankovicParticipantHello,
I’ve enabled reviews in woocommerce, and the review tab is showing on some products and on some not. All the products have same layout.
Also I’ve made a new layout for specific products and try to add tab section but it doesn’t show on all the products, or not showing at all. If there is no description it should show reviews tab, right?
Can you help me solve this?December 17, 2024 at 8:14 am #623051
Hung PhamKeymasterHello senka.rankovic,
Thanks for reaching to us and appreciate your patience.
1. Make sure
Reviews
is enabled in the Woocommerce > Settings > Product and via the settings of the product > Advanced > Enable reviews.2. I kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes) and keep WoodMart Core and WooCommerce plugins activated. This is to ascertain whether the issue you are experiencing is due to our theme or not.
If the problem persists even with the default WordPress theme, it would suggest that WoodMart theme is not the cause of the issues.
Best Regards,
December 17, 2024 at 11:29 am #623129
senka.rankovicParticipantWhy do I have to manualy enable reviews on every product if I enable it in the woocommerce settings?
Also reviews summery is not showing on products. Image in the attchAttachments:
You must be logged in to view attached files.December 17, 2024 at 3:34 pm #623219
Hung PhamKeymasterHello senka.rankovic,
To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.
Regards,
December 17, 2024 at 5:49 pm #623282
senka.rankovicParticipantI’ve sent you the details
December 17, 2024 at 6:20 pm #623302
Hung PhamKeymasterHello senka.rankovic,
I checked your site and saw no reviews https://ibb.co/875b1qn
Please add fews and double check.
Regards,
December 17, 2024 at 6:50 pm #623320
senka.rankovicParticipantI understand, I added a review and now it shows, but I don’t have option to add a review if I don’t check it manualy, but I have 10000 products on my shop, I can’t do that for every product.
December 18, 2024 at 8:07 am #623412
Hung PhamKeymasterHello senka.rankovic,
You are using a Custom Single Product layout, which is built with WoodMart WooCommerce builder. Navigate to Layouts > Layout to edit Archive product layouts and use
Product reviews
widget to show it up https://ibb.co/r7V3xBfFurther, you can read more about the Layout Builder here: https://xtemos.com/docs-topic/woodmart-woocommerce-layout-builder/
Regards,
December 18, 2024 at 9:47 am #623432
senka.rankovicParticipantI already did that but they don’t show. They only show if I manualy check each product
I’ve sent you the link and the layout for you to checkDecember 18, 2024 at 1:37 pm #623528
Hung PhamKeymasterHello senka.rankovic,
I tried using the default WooCommerce theme and the issue is still the same. This indicates that the problem is not caused by the WoodMart theme but rather by other plugins.
You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.
Regards,
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