Single product videos no longer working

This topic has 8 replies, 2 voices, and was last updated 1 hour, 14 minutes ago by Artem Temos.

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December 14, 2024 at 9:01 pm #622502

phoenixfurniturestudio
Participant

When I upload a video to a single product, it no longer shows in the carousel on the product page. I have tried with multiple products but they are not showing the video. Screen recording attached.

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December 16, 2024 at 11:32 am #622713

Artem Temos
Keymaster

Hello,

Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder

Thank you in advance.

December 16, 2024 at 11:47 am #622721

phoenixfurniturestudio
Participant

I have deactivated all plugins.

December 16, 2024 at 12:56 pm #622781

Artem Temos
Keymaster

We just tested this on your website and it works correctly. But as we can see, there is no video uploaded to the product you sent in the first message. Please upload it now and check again.

December 16, 2024 at 1:11 pm #622794

phoenixfurniturestudio
Participant

It’s still not working for me?

December 16, 2024 at 1:22 pm #622799

Artem Temos
Keymaster

We have added the video to that product as an example. Could you please check now? https://gyazo.com/52cbc05a1da7918b783526e7a37e1d23

December 16, 2024 at 1:23 pm #622802

phoenixfurniturestudio
Participant

Yes, I can see it on that one now. How come it’s not working when I do it?

December 16, 2024 at 2:32 pm #622841

phoenixfurniturestudio
Participant

Okay, so I have figured out how to make it work….I need to make the first image of the Product Gallery the same as my Product Image. Then, add the video to this first image and Update. This seems to attach it to the Product Image. Then, delete the first image in the Product Gallery. This leaves me with one main image, the product image with the video attached. If I don’t delete the first image in the Product Gallery, then my product page shows 2 of the same images, both with videos attached

December 16, 2024 at 3:27 pm #622870

Artem Temos
Keymaster

Yes, videos are attached to images. So if you have the same image uploaded twice then you will have duplicated videos as well.
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