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problem with free gift functionality

Viewing 6 posts - 1 through 6 (of 6 total)
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  • January 16, 2025 at 7:02 pm #630369

    dimonsky1994
    Participant

    I have a problem with freegift functionality, I have excluded some products or categories from the list of required products in the cart, but when adding them to the cart the gift is still automatically added to the cart

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    January 17, 2025 at 12:43 pm #630529

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    January 17, 2025 at 12:57 pm #630533

    dimonsky1994
    Participant

    Hello Artem!
    I have done this before – turned off all plugins but the problem persists.
    Unfortunately I can not close the site for a long time for customers

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    January 17, 2025 at 4:16 pm #630605

    Artem Temos
    Keymaster

    Hello,

    Yes, it works correctly since you have “All products” condition. But if you add any of the excluded products alone, the gift will not be added.

    Kind Regards

    January 17, 2025 at 6:35 pm #630659

    dimonsky1994
    Participant

    What’s the point? If I set cart total min :200 eur. In the Products in cart condition section I specify the product category which should not be totaled to get a gift. and in the end I get that when adding an excluded product the gift is still added?

    January 17, 2025 at 7:51 pm #630685

    Artem Temos
    Keymaster

    These conditions are applied to the existence of the products in the cart. It is not applied to the cart total.

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Viewing 6 posts - 1 through 6 (of 6 total)