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Our Site Is Going (wp includes disappear)

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #631219

    renprogrup
    Participant

    Hello,
    1- After we completed our final work, we stopped the work we were doing on our site because we had other work to do. Days and months passed, and suddenly our site became inaccessible. Then we noticed that the wp-includes file had disappeared on its own. Then, last week, we copied a wp-includes file. Our site became accessible again. When I checked today, the site had gone back on its own. Idid not update woodmart or wp either. I did a virus scan on my device. Didn’t find any viruses. What may cause this?

    2- Again today I added wp-includes folder manually but this time there are some defects. At the front page slider resolution has changed. Why my site is not stable?

    (I have some other sites on same hosting account, but only woodmart site is troublesome.)

    Thanks,

    #631392

    Artem Temos
    Keymaster

    Hello,

    This issue seems to be not related to our theme. wp-includes is a core WordPress folder and our theme doesn’t have any impact on it.

    Kind Regards

    #631773

    renprogrup
    Participant

    Hello,
    Whay about the main slider then?

    https://prnt.sc/BmSYV5_ddKyl

    The size isnt the same.

    Thanks

    #631785

    Artem Temos
    Keymaster

    As we can see, the slider works correctly as per its configuration. Could you please clarify what is wrong with it? Also, send us screenshots of the slider’s configuration so we can check.

    #631865

    renprogrup
    Participant

    The problem is: As I said above. Resolution is not the same as before. When I am logged in, no problem, but when I log out the slider changes like in the picture. I have not changed any setting for about 2 months. Why this is happening?

    Please look:

    https://prnt.sc/VoZul-zy8_a3

    #631929

    Artem Temos
    Keymaster

    Please disable all plugins that are not related to our theme and send us your admin access.

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Viewing 6 posts - 1 through 6 (of 6 total)