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error loading blcok the response is not in a json response

Viewing 6 posts - 1 through 6 (of 6 total)
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  • January 29, 2025 at 2:23 am #633675

    raychy424
    Participant

    Hi

    On my website home page, some block most of the time display “error loading block the response is not a valid JSON response” https://ibb.co/5gc17xkZ

    Please help to check.

    Thank you

    January 29, 2025 at 11:04 am #633724

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme so we can check. We will log in to your dashboard and investigate the issue.

    Thank you in advance.

    January 30, 2025 at 6:15 pm #634237

    raychy424
    Participant

    When i disable those plugin, this condition seem less or none.

    But in fact i need these plugin. So i try more test if activate all plugin. I found that when display “error loading block” this condition that moment, the server Physical Memory Usage and I/O Usage are full.

    • This reply was modified 1 day, 1 hour ago by raychy424.
    January 31, 2025 at 10:27 am #634337

    Artem Temos
    Keymaster

    Do you mean that it works correctly when you disable all plugins that are not related to our theme?

    January 31, 2025 at 12:40 pm #634404

    raychy424
    Participant

    yes right, but in fact i need these plugin. when i reflash the website on dashboard at home page, the server Physical Memory Usage and I/O Usage are full.

    January 31, 2025 at 2:15 pm #634450

    Artem Temos
    Keymaster

    It looks like these plugins needs more memory than your server has. You need to either try using other plugins or contact your hosting provider for help.

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Viewing 6 posts - 1 through 6 (of 6 total)