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Elementor crashes when editting main page

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  • January 29, 2025 at 9:06 pm #633944

    Flyter
    Participant

    Hello,
    Only noticed this problem today because I haven’t editted this page in a while. I think its related to these two erros perhaps ? I am not sure if the first one is also related to your theme, so ignore it if it isn’t.

    [28-Jan-2025 12:44:14 UTC] PHP Fatal error: Uncaught Error: Call to a member function get_gallery_image_ids() on bool in /home/examplewebsite/public_html/wp-content/plugins/elementor/modules/ai/module.php:349
    Stack trace:
    #0 /home/examplewebsite/public_html/wp-includes/class-wp-hook.php(324): Elementor\Modules\Ai\Module->get_product_images_ajax()
    #1 /home/examplewebsite/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
    #2 /home/examplewebsite/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
    #3 /home/examplewebsite/public_html/wp-admin/admin-ajax.php(192): do_action()
    #4 {main}
    thrown in /home/examplewebsite/public_html/wp-content/plugins/elementor/modules/ai/module.php on line 349

    [29-Jan-2025 17:46:33 UTC] PHP Warning: Array to string conversion in /home/examplewebsite/public_html/wp-content/themes/woodmart/inc/integrations/elementor/elements/products-tabs/products-tabs.php on line 219

    I believe it might be a problem with the product tabs element which is in the home page. This is the only page that has this element to showcase a few products. I have tested a few other pages that don’t have this and I can edit them. But I am not a coder so I might be way off. Would appreciate help with this.

    January 29, 2025 at 9:13 pm #633947

    Flyter
    Participant

    Hello again,
    Quick update, I finally managed to quickly delete the product tabs element and save. I reloaded after the page crashed and now that the product tabs isn’t there anymore it stopped crashing. So I guess this 99% confirms its a problem with the product tabs.

    January 30, 2025 at 10:39 am #634049

    Artem Temos
    Keymaster

    Hello,

    Please reproduce the problem now and send us your admin access so we can check this issue on your website.

    Kind Regards

    January 31, 2025 at 7:51 pm #634584

    Flyter
    Participant

    Hello,
    What you mean with recreate ? Do you want me to film a video showing what happens ?
    I simply have to edit a page with elementor and place the “product tabs” widget and in less than 20 seconds the page crashes. To be clear this only happens in editting, my main page still has the widget and normal clients still can see and interact with it. The problem only occurs when editing the page.

    You can also ignore the first error I posted, it doesnt affect the website at all and elementor is aware of it. Only the second related to the widget matters.

    Best regards.

    • This reply was modified 3 months, 3 weeks ago by Flyter.
    • This reply was modified 3 months, 3 weeks ago by Flyter.
    February 2, 2025 at 3:40 pm #634779

    Flyter
    Participant

    Here is a video showcasing what happens. I first encontered it in one of my live websites, but to film the video I tested in my local website that only has the intial plugins, elementor and woodmart and it still happened as you can see in the video. As soon as I place the product tabs widgets in less than a minute the page crashes.

    Since its the base setup I imagine this has to happen to everyone ? I think its most likely due to the most recent elementor updates because in the beginning of January this wasnt happening.

    February 3, 2025 at 10:58 am #634869

    Artem Temos
    Keymaster

    Hello,

    Please send us your admin access so we can check this issue and try to fix.

    Kind Regards

    February 3, 2025 at 2:07 pm #634978

    Flyter
    Participant

    Can you guys confirm this doesn’t happen with you guys on a fresh install ?
    I can give you acess to my live site in a few days otherwise.

    February 3, 2025 at 3:12 pm #635013

    Artem Temos
    Keymaster

    Yes, we have tested this on our end and don’t see the problem https://monosnap.com/file/1e4Q8EDi2Dmat620vtmQ7ZqESWLeho

    February 5, 2025 at 10:47 pm #635747

    Flyter
    Participant

    Hello,
    The most recent elementor update fixed this issue.

    February 6, 2025 at 10:43 am #635835

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

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