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Side Card Empty after moving to other page

Viewing 17 posts - 1 through 17 (of 17 total)
  • Author
    Posts
  • #633956

    aimotobg
    Participant

    Hello! I have a problem with the theme.
    When you add an item from the store and then go to other page, the side card stays empty.

    Attachments:
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    #634031

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    #634067

    aimotobg
    Participant

    How to contact you ? Please send me email to give you access.

    #634087

    Artem Temos
    Keymaster

    Please send us the information using the Private content field. It will be visible to our staff only.

    Kind Regards

    #634091

    aimotobg
    Participant

    please check.

    #634094

    Artem Temos
    Keymaster

    Please keep all plugins that are not related to our theme temporarily turned off.

    #635127

    aimotobg
    Participant

    for how long ? when will you log in and check it out ?

    #635192

    Artem Temos
    Keymaster

    I’m available for the next few hours and will be able to check the issue as soon as possible.

    Kind Regards

    #635976

    aimotobg
    Participant

    2 days now, and still nothing ? I disabled all my plugins without the theme ones, deleted the cache and the problem is still exist.

    #635978

    Artem Temos
    Keymaster

    Hello,

    Sorry, but you didn’t answer so we waited for your reply. Please keep all plugins turned off now so we can check. But let me know once you are ready.

    Kind Regards

    #635979

    aimotobg
    Participant

    The plugins are off, you can log in and check it all.

    #635994

    aimotobg
    Participant

    Did you check it ?

    #636000

    Artem Temos
    Keymaster

    Yes, we see the problem and it seems to be caused by the WooCommerce itself. Could you please also check how it works with WooCommerce default theme – Storefront?

    #636005

    aimotobg
    Participant

    yes

    Attachments:
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    #636032

    Artem Temos
    Keymaster

    As we can see, you have customized our theme files. Could you please reinstall the theme completely to restore its original state and test how it works?

    #636240

    aimotobg
    Participant

    It seems to work now. Can you tell me now how to remove this ?

    Attachments:
    You must be logged in to view attached files.
    #636295

    Artem Temos
    Keymaster

    OK, we are glad that you sorted it out. Please create a separate topic for the new issue. Our specialists will help you asap.

Viewing 17 posts - 1 through 17 (of 17 total)

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