PHP Fatal error: Uncaught Error: Call to a member function get_gallery_image_id

This topic has 8 replies, 2 voices, and was last updated 2 hours, 26 minutes ago by Milos Spasic.

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January 31, 2025 at 5:04 pm #634509

Milos Spasic
Participant

Hello,

We have a problem with a Woodmart theme, this PHP Fatal error occurs:
[31-Jan-2025 13:06:42 UTC] PHP Fatal error: Uncaught Error: Call to a member function get_gallery_image_ids() on null in /home/example_com/web/example.com/public_html/wp-content/themes/woodmart/woocommerce/single-product/product-image.php:27

How can we solve this issue?

Best regards

January 31, 2025 at 5:30 pm #634526

Artem Temos
Keymaster

Hello,

Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder

Thank you in advance.

January 31, 2025 at 6:12 pm #634548

Milos Spasic
Participant

Hello,

It’s a live e-commerce site, so it’s not possible to do any of suggested.
Do you have any other suggestions?

Regards

January 31, 2025 at 6:14 pm #634550

Artem Temos
Keymaster

In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

Kind Regards

January 31, 2025 at 6:33 pm #634558
Milos Spasic
Participant
We have a dev site, but that error does not occur on dev.

The difference is that we do not use the following plugins on the dev site:
- Advanced Order Export For WooCommerce (Pro)
- Akismet Anti-spam: Spam Protection
- Metorik Helper
- Onsite Messaging by PushAlert
- PushAlert – Web Push Notifications
- PixelYourSite PRO
- PixelYourSite Super Pack
- ShortPixel Image Optimizer
- WP Rocket
We cannot use the mentioned plugins on the dev site, due to licenses.

Regards
January 31, 2025 at 6:35 pm #634560

Artem Temos
Keymaster

OK please keep plugins active and send us your admin access so we can do a quick check.

January 31, 2025 at 6:46 pm #634567

Milos Spasic
Participant

The admin access is below ⬇️

January 31, 2025 at 7:27 pm #634575

Artem Temos
Keymaster

Please use the code from the previous topic to fix this https://xtemos.com/forums/topic/mobile-bottom-navbar-not-showing/#post-631797

January 31, 2025 at 8:31 pm #634598

Milos Spasic
Participant

We have added the mentioned code to the functions.php of the child theme on the production site.

We’ll keep an eye on the PHP error log, so we’ll let you know if the error pops up again.
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