Error update 8.0.6

This topic has 7 replies, 2 voices, and was last updated 2 months ago by Aizaz Imtiaz Awan.

Viewing 8 posts - 1 through 8 (of 8 total)

Author

Posts
January 31, 2025 at 11:32 pm #634611

hubotspa
Participant

On our website: http://www.hubot.cl we are using the Woodmart template in version 7.6.0, we tried to update the template on a staging site, we installed the latest version which is 8.0.6 and the left section of products where the categories appear is misconfigured, attached is a screenshot of the error.

Attachments:
You must be logged in to view attached files.

February 1, 2025 at 4:54 pm #634701

Aizaz Imtiaz Awan
Keymaster

Hello,

Can you please share the WP admin login details of the staging site so I will check and give you a possible solution?

Best Regards

February 7, 2025 at 4:34 pm #636375

hubotspa
Participant

Si, te envio los datos de acceso por interno

February 8, 2025 at 8:23 am #636476

Aizaz Imtiaz Awan
Keymaster

Hello,

I have checked your site, and the category element is working fine.
See the screenshot for clarification: https://ibb.co/NfZ3c74

Sometimes, outdated or cached files can cause display issues. Please try clearing your browser cache/site cache completely and check again.

Best Regards,

February 10, 2025 at 3:43 pm #636868

hubotspa
Participant

Hello, the error is in the internal links of the categories

Attachments:
You must be logged in to view attached files.

February 11, 2025 at 9:27 am #637065

Aizaz Imtiaz Awan
Keymaster

Hello,

I have checked your provided link and the categories are showing fine.

See Screenshots for clarification:
https://ibb.co/ds7sPZKs
https://ibb.co/jP07mDWC

Could you please clear your browser cache or try accessing the site in incognito mode?

Best Regards,

February 11, 2025 at 8:37 pm #637294

hubotspa
Participant

We updated to version 8.0.6 and that’s when the problems started.

Attachments:
You must be logged in to view attached files.

February 12, 2025 at 10:59 am #637415

Aizaz Imtiaz Awan
Keymaster

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know so I will check and give you a possible solution.

Best Regards,
Author

Posts