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Is it possible to have a support ticket and have a developer work on our site

Viewing 10 posts - 1 through 10 (of 10 total)
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  • February 7, 2025 at 8:53 am #636152

    xforceaust
    Participant

    We have a clone of our site in a sandbox environment, where we are trying to update the Woodmart Child theme to it’s most up-to-date specs, but when we implemented this the whole layout of our product pages went badly wrong.
    Can we engage a Them Specialist to help us make the theme work the way we want, and provide us with the code files needed to bring the DEV Sandbox site, back to the main domain.

    February 7, 2025 at 10:21 am #636172

    Hung Pham
    Keymaster

    Hi xforceaust,

    Thanks for reaching to us.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) and screenshots that illustrate the problem to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Best Regards,

    February 10, 2025 at 4:16 am #636702

    xforceaust
    Participant

    Hi Hung Pham,
    I can certainly do that.
    To set you up as an Admin user in the WordPress/Woocommerce store, will require an email address for you.
    Can you please send an email in the private comments, and I will get you set up.
    Regards
    Xforceaust

    February 10, 2025 at 8:25 am #636710

    Hung Pham
    Keymaster

    Hi xforceaust,

    You can use any random email to create the account. Then share the information here, using the private content field.

    Regards,

    February 10, 2025 at 9:38 am #636725

    xforceaust
    Participant

    Hi Hung Pham,

    Please see the private content.

    Regards
    xforceaust

    Attachments:
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    February 10, 2025 at 9:41 am #636731

    xforceaust
    Participant

    What our aim is, is to find out how to update the site that is in the sandbox, and have any relevant files and procedures documented. So that we can update the live site to the newest Woodmart Theme specs, and implement the same changes on the live site.

    Attachments:
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    February 10, 2025 at 6:45 pm #636974

    Hung Pham
    Keymaster

    Hi xforceaust,

    I tried to disable extra plugins but it didn’t work.

    To assist you in the best possible manner, I kindly ask that you provide me temporary FTP info (server, username, password, port) to Private Content area, I need to enable debug log and this will allow me to thoroughly investigate and address your concerns in a more efficient.

    Best Regards,

    February 11, 2025 at 3:05 am #637021

    xforceaust
    Participant

    I will get these from the Hosting company and forward them on soon.

    February 11, 2025 at 3:13 am #637022

    xforceaust
    Participant

    The FTP username and password are in the Private Content.

    February 11, 2025 at 9:23 am #637062

    Hung Pham
    Keymaster

    Hi xforceaust,

    Thanks for details.

    1. Single product issue and page title.

    I switched to Parent theme and it worked, so please double check WoodMart Child theme again or use the fresh one.

    2. Descriptions

    Your question is a bit unclear to me. Please describe in more details, this will allow me to thoroughly investigate and address your concerns in a more efficient.

    Best Regards,

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Viewing 10 posts - 1 through 10 (of 10 total)