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Estimate delivery

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  • Author
    Posts
  • February 10, 2025 at 2:47 pm #636832

    John
    Participant

    Hello everyone,

    Is there a way to modify the overall estimated delivery date in the email notifications? Instead of sending the first date for each product, we would like to send the last delivery date.

    For example:
    – First product: 02.02 – 04.02
    – Second product: 02.02 – 10.02

    In this case, we want to send 10.02 in the email. https://imgur.com/a/pHw88dU

    Is this possible?

    I look forward to your reply.

    Thank you!

    February 11, 2025 at 11:08 am #637099

    Luke Nielsen
    Keymaster

    Hello,

    Sorry, it’s not possible as those values generate automatically.

    If you have any additional questions, let me know.

    Kind Regards

    February 11, 2025 at 11:49 am #637132

    John
    Participant

    Hello,
    I understand your point. Is there a way to display the delivery range in the email? https://imgur.com/a/JN1WGkN
    As shown in this image, customers often see only the date “12.02” and assume their order will be delivered that day, which can lead to frustration.

    Please let me know if this can be adjusted.

    Thank you!

    February 11, 2025 at 4:25 pm #637246

    Luke Nielsen
    Keymaster

    Hello,

    Please send access to the admin panel and FTP access to the server files, so we can investigate it more deeply.

    Thank you in advance.

    Kind Regards

    February 12, 2025 at 11:43 am #637433

    John
    Participant

    Hello,
    Thank you very much for your support.
    Attached the credentials.
    Also, created the estimated delivery date on two categories: Accessories and Armchairs.
    Please let me know if you need something else.
    Thank you!

    February 12, 2025 at 4:36 pm #637562

    Luke Nielsen
    Keymaster

    Hello,

    It looks like the FTP access is wrong – https://prnt.sc/EKbniYVWEGFR , could you please update it?

    Thank you in advance.

    Kind Regards

    February 12, 2025 at 4:38 pm #637566

    John
    Participant

    Hello,
    So sorry, i have provided you the wrong account.
    Atteched the corectly one.
    Thank you!

    February 13, 2025 at 5:32 pm #637930

    Luke Nielsen
    Keymaster

    Hello,

    We have checked the Completed Order letter with those shipping rules that were on your site and here’s a letter that came – https://monosnap.com/file/Col7Zcpaj04ZdNA016fyj7VP1oorva

    Please provide some instructions under what conditions it shows such a letter that you had. Also, we left a plugin on your end through which we checked that issue.

    Kind Regards

    April 8, 2025 at 12:07 pm #652466

    John
    Participant

    Hello guys,
    Sorry for late response.
    I have managed to found the “issue” regarding this.
    It was the date format setted in WordPress.
    We are having setted on all website the formate date from second screenshot. https://imgur.com/a/gkPhR2Q
    That the reason was working when you have tested, because the dummy website was a fresh install and haved the default settings.
    You can close the ticket now.
    Thank you!

    April 8, 2025 at 2:43 pm #652534

    Luke Nielsen
    Keymaster

    Hello,

    Thank you for updating us with the resolution to the issue. We’re glad to hear you managed to identify the cause related to the date format settings in WordPress. Should you have any further inquiries or require assistance in the future, feel free to reach out.

    Kind Regards

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