Technical Support Request for “Costadeivini” Website
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Dear Xtemos Support Team,
We are experiencing an issue on our website “Costadeivini” that requires your assistance. Specifically, the products in the portfolio are not being displayed correctly: when a product is selected, or its direct link is opened, an error page appears instead.
We kindly ask for your support in identifying and resolving this issue as soon as possible.
Please let us know if you need further details or access credentials to assist with the resolution.
We have created a user with which to log in to the backend. The credentials are in the attached image
Thank you in advance for your attention.
Attachments:
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Hi digital-hub.it,
Thanks for reaching to us.
To assist you in the best possible manner, I kindly ask that you provide me temporary wp-admin info (wp-admin URL, username, password) and FTP info (server, username, password, port) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.
Regards,
Below are all the logins required to access the costadeivini backend
Hi digital-hub.it,
Thanks for details.
Can you please provide me FTP path as well? I can’t find directory of your site.
Regards,
.
