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Technical Support Request for “Costadeivini” Website

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  • February 11, 2025 at 5:44 pm #637262

    digital-hub.it
    Participant

    Dear Xtemos Support Team,
    We are experiencing an issue on our website “Costadeivini” that requires your assistance. Specifically, the products in the portfolio are not being displayed correctly: when a product is selected, or its direct link is opened, an error page appears instead.
    We kindly ask for your support in identifying and resolving this issue as soon as possible.
    Please let us know if you need further details or access credentials to assist with the resolution.
    We have created a user with which to log in to the backend. The credentials are in the attached image

    Thank you in advance for your attention.

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    February 12, 2025 at 8:12 am #637356

    Hung Pham
    Keymaster

    Hi digital-hub.it,

    Thanks for reaching to us.

    To assist you in the best possible manner, I kindly ask that you provide me temporary wp-admin info (wp-admin URL, username, password) and FTP info (server, username, password, port) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

    Regards,

    February 12, 2025 at 11:36 am #637429

    digital-hub.it
    Participant

    Below are all the logins required to access the costadeivini backend

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Viewing 3 posts - 1 through 3 (of 3 total)