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Hero Section not working

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • February 11, 2025 at 5:50 pm #637265

    webmaster
    Participant

    The hero section of the various pages on the site is not working; it gets cut off.

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    February 12, 2025 at 10:14 am #637393

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards,

    February 12, 2025 at 11:19 am #637420

    webmaster
    Participant

    Thanks.

    February 13, 2025 at 8:22 am #637695

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please review your website and check the hero section on the home page. I have edited the home page using WPBakery, created a new row, and added the hero section. It is now displaying correctly.
    See Screenshot for clarification: https://postimg.cc/7G1mxLx9

    Best Regards,

    February 13, 2025 at 11:44 am #637787

    webmaster
    Participant

    Sorry, but this is what I see now. If I try to remove the duplicated section, the initial situation reappears, and the Hero Section gets cut off. The same issue occurs on the page dedicated to the registration form.

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    February 13, 2025 at 3:04 pm #637890

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue after clearing your site cache and server cache. I am sure your issue will be solved.

    Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.
    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know so I will check and give you a possible solution.

    Best Regards,

    February 13, 2025 at 7:42 pm #637974

    webmaster
    Participant

    I have deactivated all the plugins and cleared the cache, but it still doesn’t work.

    February 14, 2025 at 10:55 am #638050

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your issue has been resolved. The problem was caused by a third-party plugin:

    “Newsletter, SMTP, Email Marketing, and Subscribe Forms by Brevo.”

    We have disabled the plugin, and now the issue is resolved.

    See Screenshots for clarification:
    https://ibb.co/Ld6C0yYJ
    https://ibb.co/wF34n6Wr

    For now, we will keep it disabled so you can test the results on your site.

    • You can choose to re-enable the plugin.
    • If the issue reoccurs, you may consider keeping it disabled or contacting the plugin’s support team for further assistance.

    Best Regards,

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Viewing 8 posts - 1 through 8 (of 8 total)