Issue with Multi-Currency in WooCommerce
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Hi Xtemos Team,
I have set up multi-currency in WooCommerce using the WooCommerce Multilingual & Multicurrency plugin. The currency changes correctly on product pages, but in the cart, the amount remains in Euro even if I select AUD or USD, applying slight price increases.
Additionally, in the cart preview icon at the top right, the numbers update correctly, but the currency symbol remains Euro instead of the selected currency.
It seems there is a conflict or a misconfiguration. Can you help me resolve this issue?
Thanks!
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Example of purchasable product
Hi digital-7692,
Thanks for reaching to us.
It worked perfectly on my end, you can see recorded video
Please let me know if you resolved it https://go.screenpal.com/watch/cTn227nhv43
Regards,
Hi Hung Pham,
If I log in with another account where I have set Italy as the country of residence, the symbols and values in the cart change.
See here: https://go.screenpal.com/watch/cTn2Dynhvsg
However, if I set Australia and select AUD with the same account, the values and symbols are still incorrect.
See here: https://go.screenpal.com/watch/cTn2DpnhvLQ
Thanks for your help.
Looking forward to your feedback.
Hi digital-7692,
To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.
Regards
Hi, in the screens you see I have selected AUD Australian Dollar. With the Twenty Five theme the cart amounts and currency are correct. With the WoodMart Child theme both the costs and the currency are incorrect.
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I am writing you the login details of the administrator account on which the problem occurs.
Hi digital-7692,
I’ve passed this topic to one of our developers for more details, and I will let you know once get an answer.
Thanks for your patience.
Regards,
Hi digital-7692,
I am appreciate your patience.
I switched to default theme and both are same https://ibb.co/HTXLvf4h https://ibb.co/0pT3gXqK Also, please note that WoodMart these does not control to VAT or things related to price, so , for specialized assistance and potential solutions, I kindly suggest that you reach out directly to the WooCommerce plugin’s support team https://wordpress.org/support/plugin/woocommerce/, who are better equipped to provide you with the guidance you requires.
Regards,
Hello Hung Pham,
Thank you anyway for your help. I will try to resolve the issue by reaching out to the WooCommerce developers.
Hi digital-7692,
All information placed into Private section, so no one can sees it. Please don’t worry.
Keep us in mind for future questions and concerns, we’re always here to help!
Regards,
Ciao Hung Pham,
please read the extra information. Thank you
Using the TwentyTwenty Five theme solves the problem. I’ll ask the WooCommerce and WPML team, but I believe they’ll just refer me back to you.
Hi digital-7692,
I replicated exactly steps in the video, and it worked perfectly on my end. https://go.screenpal.com/watch/cTnFIGnhkKM
You should deactivate all plugins (except Required Plugins), purge cache of server or turn it off and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.
Regards,
Hi,
you’re using the correct account, which has no issues. The problems are related to the other administrator account.
I will send you the access details again in private.
Hi digital-7692,
The YITH Request a Quote for WooCommerce Premium plugin caused that. I deactivated and it worked.
Regards,
Hi Hung Pham,
Can you confirm if you deactivated and then reactivated the plugin? I’m asking because it’s currently active, and the issue seems to be resolved.
Looking forward to your feedback, thanks!
Hi digital-7692,
First of all, I’m really sorry have taken long time to reply you due to the weekend.
Yes, I deactivate and re-activated it immediately to avoid affecting your site.
Regards,
.
