Home › Forums › WoodMart support forum › Missing Email Field in Woocommerce Checkout

Missing Email Field in Woocommerce Checkout

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • February 18, 2025 at 9:00 pm #639178

    salemcakeshop.com
    Participant

    Hello,
    I haven’t edited my Woocommerce checkout page however the email field is missing. When customers go to checkout they are prompted to provide their name, billing info and a few other requests, but for some reason there isn’t a field to request for their email.

    Other notes: I do not offer shipping so those features are turned off. I do not ask for customers to create an account upon checkout so there features are turned off.

    Thank you

    February 19, 2025 at 11:26 am #639301

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all third-party plugins and activate only the theme-required plugins on your site. Then, check if the issue is resolved. If the issue is fixed, reactivate the third-party plugins one by one to identify which plugin is causing the problem.

    If the issue persists, could you please test it with a default WordPress theme like Twenty Twenty-Five or WooCommerce Storefront? This will help determine if the issue is related to our theme.

    Best Regards,

    February 22, 2025 at 12:36 am #640051

    salemcakeshop.com
    Participant

    I have tired deactivating and reactivating my plugins without finding a solution to the issue. When I am editing the checkout page on WP Bakery, the email box shows up, however when I navigate to the preview page, it disappears again.

    I’ve cleared all cache, tried making a new “Checkout” page in Layouts, cleared WooCommerce Transcients and Expired Transcients.

    Nothing has resolved the missing “Email Field” yet.

    Please advise.

    Thank you

    February 22, 2025 at 12:37 am #640052

    salemcakeshop.com
    Participant

    Forgot to add-
    Please log into my site if needed. Disable/enable plugins if needed.
    Login info below.

    February 22, 2025 at 1:12 am #640059

    salemcakeshop.com
    Participant

    After reading someone else who made a post about this same topic, I went back through and deactivated WooPayments Plugin.
    This instantly solved the issue and once Woopayments was deactivated the email field on checkout popped back up.

    Thank you

    February 22, 2025 at 1:46 pm #640128

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sounds Great! that your issue has been solved.

    You can always reach us at any time. We are always here to help you.

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

  • Author
    Posts

Tagged: 

Viewing 6 posts - 1 through 6 (of 6 total)

The topic ‘Missing Email Field in Woocommerce Checkout’ is closed to new replies.