Home page broke and procuct page doens't work after update.

This topic has 9 replies, 3 voices, and was last updated 6 years, 5 months ago by Elise Noromit.

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June 20, 2018 at 6:25 pm #63923

vinibr
Participant

Hi,

After the last update of Woodmart the home page are almost all blank and it’s impossible to add a product in the cart. Seems that the JS doesn’t work.

https://sanlingerie.com.br/

May you help me?

It’s urgent!

June 20, 2018 at 7:00 pm #63926

Elise Noromit
Member

Hello,

Please have a look at the console: http://prntscr.com/jxam4e we see error 500

500 Internal Error says about some issue on the server and can be caused by different things. Anyway, to understand its nature you need to see your server error logs or enable PHP error display on the website. If you can’t do this, you need to contact your hosting provider for help in this question. Here is an article that may help you understand the error better http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

Best Regards

June 20, 2018 at 9:24 pm #63946

vinibr
Participant

I checked with the host service and they showed that the error isn’t with them.

Please see the attached image.

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June 21, 2018 at 6:18 am #63976

Artem Temos
Keymaster

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin and FTP access so we can check it?

Thank you in advance

June 21, 2018 at 12:20 pm #64080

vinibr
Participant

Hi,

I disabled all plugins not related to your theme.

In private content are all the login details.

Thanks.

June 21, 2018 at 12:39 pm #64087

Artem Temos
Keymaster

Try to remove the latest version of the WPBakery plugin and install the stable one via Appearance -> Install plugins.

June 21, 2018 at 7:05 pm #64178

vinibr
Participant

There is a delay between Woodmart theme update and WPBakery update.

So, I assigned the WPBakery to avoid this kind of problem. :-/

How can I know with one is stable???

June 22, 2018 at 6:14 am #64207

Artem Temos
Keymaster

The one that comes with our theme is a stable version. We will release a new update tonight.

June 22, 2018 at 4:20 pm #64349

vinibr
Participant

Inslaling a old version of WP Backery solved the problem.

I bought a license of WP Backery.

What do you suggest when updating to avoid this kind of problem?

June 22, 2018 at 5:08 pm #64361

Elise Noromit
Member

Hello,

Starting from Monday we release the new version where all these issues are fixed. Such a case often happen when WP Bakery updates their plugin and may conflict either with a theme or with WordPress. We keep on this and try to fix this asap

Best Regards
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