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elementor pop up doesn’t works with woodmart theme

Viewing 16 posts - 1 through 16 (of 16 total)
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  • February 21, 2025 at 2:15 am #639772

    marco68
    Participant

    I have to open an elementor pop-up using the click on an icon as a trigger
    When I click on the icon, instead of opening the popup, a string appears after the page url:
    #elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MjA0ODY3LCJ0b2dnbGUiOmZhbHNlfQ%3D%3

    If I activate the default wordpress theme, the popup opens correctly

    Similarly, when I insert a menu with a submenu, the submenu does not work (image 2), whereas if I change the theme, the popup works and so does the menu (image 3)
    I have already tried deactivating all plugins except elementor, but the problem is only solved if I switch to a default wordpress theme.
    The wordpress theme, elementor and all plugins are up to date.
    I have no errors in the console

    thank you for your help

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    February 21, 2025 at 11:08 am #639839

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

    Best Regards,

    February 21, 2025 at 12:01 pm #639863

    marco68
    Participant

    Hello,
    In my previous message I wrote “I have already tried deactivating all plugins except elementor, but the problem is only solved if I switch to a default wordpress theme.”
    Elementor of course is absolutely necessary.
    I have created a temporary user
    Thank you for your help

    February 21, 2025 at 12:04 pm #639869

    marco68
    Participant

    I am trying to send the access data to the site, but your wordfence is blocking me, do I have a different way to send you the data?

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    February 21, 2025 at 2:27 pm #639929

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    It looks like your Wordfence security settings are preventing the login attempt.

    Whitelisting my IP address you can remove the ip restriction. I am accessing your site from Pakistan.

    Temporarily disable Wordfence (if possible) while sending the credentials. Once access is granted, I will check and provide a possible solution.

    Best Regards,

    February 21, 2025 at 4:03 pm #639968

    marco68
    Participant

    sorry for the misunderstanding… i am trying to send you the data to access my site, but your wordfence blocks me.
    I added a user for you on my site, i need to send you the login information. how do i do that if your wordfence blocks me?

    February 22, 2025 at 10:17 am #640087

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content under the message area field so that we can check this concern on your Site and help you out accordingly.

    Best Regards,

    February 22, 2025 at 4:41 pm #640166

    marco68
    Participant

    Ok, I will try again

    February 24, 2025 at 8:27 am #640295

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have visited your site and have not seen any trigger popup in the shop menu. It is showing only as a menu item.
    https://ibb.co/J49CNt4

    Then I have checked your site. You are using two popups “Test” and “Menu Home”. You need to use one popup for this. So for the sub-menu item Navigate to Appearance > Menu > Edit main menu and under the shop menu the sub-menu items are invalid: https://ibb.co/3YBcSWxz

    It means that one or more menu items are linked to pages that no longer exist on your website, so you need to either find the corresponding page/post and re-link them, or simply delete the menu items that are no longer needed.

    So, If you want to open the popup by clicking on the header menu item, You can do this by using the theme popup. you need to add the following CSS class to the menu item link in Appearance -> Menus.
    woodmart-open-newsletter https://prnt.sc/UayAt4FrlUd7

    Navigate to Woodmart > Header builder and add a Secondary menu.

    Make sure the promo popup has been activated in Theme Settings -> Promo Popup.

    Best Regards,

    February 24, 2025 at 10:32 am #640325

    marco68
    Participant

    OK, let’s take one topic at a time:
    1. The menu contains invalid items now, because you asked me in previous posts to deactivate all non-essential plugins before sending the login details.
    You may have noticed that the menu contains woocommerce categories, if woocommerce is deactivated of course the menus are considered invalid.
    I’ve reactivated woocommerce, if you do another test you’ll see that, on the page I sent in the first post, the menu doesn’t work, I’ll put the url of the page in private content again.

    2. in the same page there is an icon that opens a popup, but with woodmart it doesn’t work, instead with the default theme it does.
    I usually use the elementor setting in the attached image (see attachment) to open popups. This way I can open as many pop-ups as I need on any page.
    Are you saying that with woodmart you cannot use this technique and can ONLY use the theme’s promotional popup?

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    February 24, 2025 at 3:17 pm #640505

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please Navigate to Theme Settings > Performance > Plugins and enable the option “Elementor frontend” and check how it works: https://ibb.co/Lhc8n3TR

    Best Regards,

    February 24, 2025 at 8:36 pm #640637

    marco68
    Participant

    Everything seems to be going correctly now.
    Thanks for your help

    February 25, 2025 at 11:12 am #640748

    marco68
    Participant

    There is also another problem, on the page I put in the private section.
    I put in the widget for products, but the load more button doesn’t load the products, it seems to load, but then nothing happens, it only works if I put in pagination, what am I doing wrong?
    Thanks

    February 25, 2025 at 1:29 pm #640826

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    The issue occurs because you are using an Elementor Pro template, which overrides the theme’s default functionality, preventing the “Load More” button from working properly.

    I recommend using the Theme Layout Builder instead and then testing the issue again. This will ensure full compatibility with the theme’s built-in features.

    You can read more about the Layout Builder here:
    https://xtemos.com/docs-topic/woodmart-woocommerce-layout-builder/

    Best Regards,

    February 25, 2025 at 5:41 pm #640931

    marco68
    Participant

    ok, the problem was the widget, I apologize, I didn’t realize I was using the woocommerce widget instead of the theme widget.
    With the theme widget it works fine.
    Thanks for your help

    February 26, 2025 at 10:43 am #641032

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You’re very welcome! I’m glad I could help. If you need anything else, feel free to reach out!

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards,

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