PCLZIP_ERR_BAD_FORMAT 276 incidents of this update error, but no resolution.

This topic has 3 replies, 2 voices, and was last updated 5 hours, 21 minutes ago by kelly-5812.

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February 24, 2025 at 7:17 pm #640615

kelly-5812
Participant

I am having the same PCLZIP_ERR_BAD_FORMAT update error that’s in 276 support issues, and yet after reading through most of them, there is no resolution that I can find and perform myself.
I have a current Support license.
I have updated all associated plugins and patches (Patcher)
Theme reports ready to update, and auto update enabled.

Full error text Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Please help!

February 24, 2025 at 7:23 pm #640618

Artem Temos
Keymaster

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Go to Dashboard -> Updates and click on Check Again.

5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

Regards

February 24, 2025 at 7:40 pm #640623

kelly-5812
Participant

The theme will NOT deactivate.
When I click Deactivate Theme, I get immediate feedback that the theme has deactivated. However, when I follow the next instruction or browse to any other page, upon return it’s clear the theme has not deactivated.
In fact, even waiting a minute, and refreshing the license page, the theme shows active, and I can press “Deactivate Theme” again with the same results.

The theme will not deactivate!

February 24, 2025 at 7:55 pm #640630

kelly-5812
Participant

Theme shows “deactivated, but waiting a minute and it’s clear it did not deactivate.

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