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Yearly subscription check

Viewing 4 posts - 1 through 4 (of 4 total)
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    Posts
  • February 25, 2025 at 1:22 pm #640823

    spletster
    Participant

    Hi

    My subscription (all themes) is automatically renewed annually.
    But as there was a delay last year, please check if everything is fine.
    I changed my payment method and I have already paid but the payment has not yet been recorded in My Account, and the payment is still scheduled to be made in a few days.
    Please check the status and correct if necessary.

    Regards,
    Tomaz

    February 25, 2025 at 1:49 pm #640844

    Artem Temos
    Keymaster

    Hello,

    Yes, I see the payment. But the problem is the same as last year: the payment has not been synchronized with the subscription for some reason. I will do this manually when needed. It happens with this subscription only.
    So don’t worry, I will do this manually every year.

    Kind Regards

    February 25, 2025 at 1:51 pm #640845

    Artem Temos
    Keymaster

    If you want, we can cancel this subscription and create a new one. We can do this now and refund the amount or when this subscription is over next year.

    Kind Regards

    February 25, 2025 at 2:44 pm #640863

    spletster
    Participant

    Thanks.

    Leave it as it is for now, and we’ll decide next year.

    Regards

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Viewing 4 posts - 1 through 4 (of 4 total)