Yearly subscription check
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Hi
My subscription (all themes) is automatically renewed annually.
But as there was a delay last year, please check if everything is fine.
I changed my payment method and I have already paid but the payment has not yet been recorded in My Account, and the payment is still scheduled to be made in a few days.
Please check the status and correct if necessary.
Regards,
Tomaz
Hello,
Yes, I see the payment. But the problem is the same as last year: the payment has not been synchronized with the subscription for some reason. I will do this manually when needed. It happens with this subscription only.
So don’t worry, I will do this manually every year.
Kind Regards
If you want, we can cancel this subscription and create a new one. We can do this now and refund the amount or when this subscription is over next year.
Kind Regards
Thanks.
Leave it as it is for now, and we’ll decide next year.
Regards
OK, I will keep this topic open and remind you next year.
Hi,
Please check the status of my annual subscription for: All themes plan – Unlimited sites license
It says active, but also: Next payment -> date March 11 2025.
But it’s already paid for another year.
Thanks.
Hello,
Thank you for letting me know. Just updated your subscription. Don’t worry; you will not lose access to the themes and support.
Kind Regards
Hello
Like last year, I was automatically charged for the annual subscription [XTEMOSSTUD] 1x All themes – unlimited sites this year, but the subscription renewal is not visible in my account under Subscriptions. It says that Next payment In 3 days Via Paddle follows.
The amount was already charged on 22.2.2026, I am adding the paddle transaction ID below.
Please check and correct the status of my subscription and payments.
Thank you.
Regards
Hello,
Thank you very much for renewing the subscription. Yes, I remember that and will prolong it manually as usual. If you have any questions or issues with downloads, just let me know.
Kind Regards
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No worries, just ignore that information. Your subscription payments are handled by Paddle. I will just keep your downloads access active after these payments. The information in the account may not be valid.
Hi
It seems that the website shows my license as EXPIRED, even though it is supposed to be extended for one year.
Please check.
Thank you.
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Hello,
By the way, maybe it would be better to cancel this broken subscription and start a new one to avoid such confusions in the future?
Kind Regards
As I understand it, you recommend that I cancel my subscription?
Hello,
Of course, I will cancel the old subscription and provide you with a refund for the last extension. You will be able to sign up for the same subscription under the same conditions. Just let me know if you are fine with that, and I will start.
Note that you will need to reactivate the themes on your website with a new license key.
Kind Regards
.
