Add to cart button not working
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When I press add to cart button animation changes to loading, but nothing else happens, products do not go to cart, with other themes everything is ok, what could be the problem?
Hello,
Please disable all plugins except these ones:
Elementor or WPBackary
Woodmart Core
WooCommerce
Enable the Parent theme
Then activate the plugins one by one, checking the issue to detect which one causes the problem.
Let me know the result.
Kind Regards
I disabled all plugins exept the ones you told me not to, but the problem remains, what I noticed is when I change theme, everything is ok. Now should I go to your competitors or you know whats the problem?
Hello,
Please confirm the permission for plugin deactivation and switching to the parent/default theme for testing.
We appreciate your cooperation.
Kind Regards
Hello,
Could you please update the theme to the latest version and then recheck that issue?
Looking forward to collaborating with you!
Kind Regards
Hello, it was updated, but the issue still remains
Hello,
Sorry, but I still see the 8.0.6 version on your end – https://prnt.sc/LKTEyAzcAZhS
Let me know when you will update it so we can investigate it further.
I await your response.
Kind Regards
Hello, I have updated it, and the problem is still there
The theme is still outdated https://gyazo.com/69536717fdcdbc9f3cb53000cb249452
Please also keep all plugins that are not related to our theme temporarily turned off and switch to the parent theme in Appearance -> Themes.
As we can see, all plugins are still active. Please disable them temporarily so we can check.
all plugins except woodmart and woodmart core are disabled
I have resaved the free gift rule, and now it works correctly. Please test from your end.
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