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Promo popup image

Viewing 6 posts - 1 through 6 (of 6 total)
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  • June 21, 2018 at 1:52 pm #64101

    ckluong3
    Participant

    Hi, the promo popup image is not showing.

    Please advise, thanks.

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    June 21, 2018 at 5:04 pm #64138

    Elise Noromit
    Member

    Hello,

    I have checked your site and settings. I see the image http://prntscr.com/jxp3hi in firefox and in chrome http://prntscr.com/jxp442 It takes time to load but it appears

    Please deactivate all the third parties plugins not related to the theme and check

    In order to distinguish which plugins relate to the theme and which do not, deactivate them all and then navigate to Appearance > Install plugins and activate all in the list.

    Then, activate one by one checking the issue.

    Best Regards

    June 22, 2018 at 2:42 am #64200

    ckluong3
    Participant

    Hi, I din’t installed much third party plugin for the theme. The promo popup image was fine before I installed these two plugins for the site.

    1. WPML
    2. WP Fastest Cache

    Have tried to deactivate WP Fastest Cache and the result is still the same. Unless there is a compatibility issue with WPML.

    Please advise, thanks.

    June 22, 2018 at 7:15 am #64220

    Elise Noromit
    Member

    Hello,

    Please deactivate all the third parties plugins not related to the theme except WPML and let me know so that I could check.

    Best regards

    June 22, 2018 at 8:48 am #64249

    ckluong3
    Participant

    Hi,

    I have deactivated all third party plugin except WPML, please check.

    Thanks.

    June 22, 2018 at 10:12 am #64277

    Elise Noromit
    Member

    Hello,

    This is lazy loading issue and this will be fixed in the nearest update releasing the following week.

    Best Regards

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Viewing 6 posts - 1 through 6 (of 6 total)