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Product images limit

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #642895

    edgarskairans
    Participant

    Hello,

    I encountered the following problem: I added about 45 photos to a product, and the category where this product is located simply wouldn’t open. Until I deleted some photos, reducing the total to around 25, the category just wouldn’t work or load. Please advise on how to resolve this issue.

    Thnaks
    Best Regards

    #643037

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please share the URL of the category page that is not loading. I have checked all the categories listed on the homepage, and they are loading fine. This will help me investigate the issue further and provide a better solution.

    Best Regards,

    #643095

    edgarskairans
    Participant

    Hello,

    Please add 20-30 more photos to the product in addition to the ones already added, and open the category for a better understanding of the issue. (I have added the link to the product and category).

    I cannot leave the bug as the website is still in development.

    Thanks
    Best Regards

    #643253

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I have checked your site with a product that has 30 uploaded images, and it is loading fine. It’s possible that the issue was related to a temporary server resource limitation or caching.

    Here is a video for clarification: https://uploadnow.io/f/xq3vrxl

    Check back your site and check the issue.

    Best Regards,

    #643389

    edgarskairans
    Participant

    Hello.

    I have added more photos, the category works correctly, but the product page is just blank. There is no server limit, I am using VPS hosting.

    If you make any changes to the theme code, settings, or anywhere else, please inform me—this will help reduce the number of questions I have.

    Thanks
    Best Regards

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    #643447

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know so I will check and give you a possible solution.

    Best Regards,

Viewing 6 posts - 1 through 6 (of 6 total)