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Issue with Data Layer in Checkout – WoodMart Theme

Viewing 5 posts - 1 through 5 (of 5 total)
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    Posts
  • March 5, 2025 at 7:50 pm #643176

    lucabaldobaldaccini
    Participant

    Hello,

    I’ve been experiencing some issues with Google Tag Manager and the data layer provided by the theme during the checkout process.

    When running Google Tag Manager in debug mode and placing an order, no “purchase” event is detected on the thank you page. However, when I switch to a default WordPress theme and perform the same operations, Google Tag Manager correctly tracks all the necessary data.

    https://www.spaziouomotaglieforti.it/
    https://www.heyrun.it/
    https://www.victoriastore.it/

    This issue occurs on three different WooCommerce websites using the WoodMart theme. Is this a known issue? Is there a way to resolve it?

    Thank you for your support.

    March 6, 2025 at 10:08 am #643288

    Artem Temos
    Keymaster

    Hello,

    Could you please record a video of how it works with the default theme? We will do the same with WoodMart and check what is different.

    Kind Regards

    March 6, 2025 at 4:40 pm #643527

    lucabaldobaldaccini
    Participant

    Hello,

    I am sharing the link to the recorded session below as primary content.
    From there, you can see how Google Tag Manager (on a staging site, but the same happens on the live site) does not detect the “purchase” event.

    In the video, I switch the theme to a default WordPress one, and you can see that the “purchase” event correctly appears on the Thank You page after order completion.

    Thank you for your support.

    March 6, 2025 at 5:09 pm #643541

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    March 6, 2025 at 5:24 pm #643553

    lucabaldobaldaccini
    Participant

    Thank you for your support. I have shared the access details in the private field.

    I have disabled all non-essential plugins, keeping only those necessary for testing and managing the connected GTM.

    This is a staging site, so feel free to enable/disable anything you need. The system only sends order confirmation emails to the customer placing the order; no other emails are sent, so you can run as many tests as needed.

    After disabling all plugins, I tested again, but the issue persists.

    Please let me know how to proceed.

    Thank you.

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Viewing 5 posts - 1 through 5 (of 5 total)